MedSpa Receptionist and Social Media Manager

TruFusion Clinics is a growing medical aesthetics and wellness clinic'

Our primary areas of focus include Medical Weight Loss, Botox & Aesthetic Injectables, Peptide Wellness, Fotona Laser, and IV Wellness.

We are actively growing our brand and expanding our social media presence, patient acquisition systems, and use of AI throughout the business.

We are looking for a confident, organized, proactive person who can help us deliver an excellent patient experience while supporting the company's growth.

About the Position

TruFusion Clinics is hiring a Remote MedSpa Receptionist & Social Media Coordinator.

This position has three primary responsibilities:

1. Manage the patient schedule
2. Follow up with warm leads and missed calls
3. Help manage TruFusion’s social media presence

You will often be one of the first people a prospective patient interacts with, so you must communicate in a way that is warm, professional, confident, fast, and clear.

You should be comfortable speaking with people on the phone, scheduling appointments, following up with leads, responding to messages, maintaining CRM records, and helping us stay active and responsive on social media.

This is a remote position, but it is not passive.

We want someone who takes ownership, follows through, notices opportunities, communicates problems early, and does not need constant reminders about routine responsibilities.

Your Top Priorities
Patient Scheduling

Our patients and provider schedules always come first.

You will:

Answer and return patient phone calls
Review provider schedules
Schedule appointments accurately
Confirm appointments when needed
Identify cancellations and open appointment times
Help fill schedule openings
Reschedule patients when necessary
Keep scheduling information accurate and organized
Warm Lead Follow-Up

We invest in marketing to generate interest in TruFusion. We need someone who helps turn that interest into appointments.

You will:

Return missed calls
Contact warm leads
Follow up with people who expressed interest but have not booked
Respond to website and social media inquiries
Follow up with cancellations and no-shows when appropriate
Track lead status and follow-up activity
Help interested patients take the next step toward scheduling

You do not need to be a high-pressure salesperson.

You do need to be comfortable having conversations, following up consistently, and confidently asking someone if they would like to schedule.

Social Media Management

Social media is currently a major growth priority for TruFusion Clinics.

We are actively expanding our presence across platforms including:

Instagram

Facebook
Google Business Profile
LinkedIn
Threads

You will help with activities such as:

Checking comments and direct messages
Responding to basic questions using approved information
Engaging with followers and relevant local accounts
Publishing approved content
Helping manage Stories
Checking captions, links, and posts before publishing
Organizing photos and video content
Identifying questions people are asking online
Identifying potential content ideas
Monitoring engagement and activity
Reporting useful trends and opportunities to leadership

You will not be expected to develop our entire marketing strategy yourself.

TruFusion leadership and our AI systems will provide much of the research, strategy, content development, and creative direction.

We need someone who can help us execute consistently and professionally.

Working With AI

TruFusion Clinics is actively implementing AI agents and AI-assisted systems throughout the company.

Our AI systems will increasingly help with:

Social media ideas
Content planning
Captions
Marketing research
Draft responses
Reporting
Administrative workflows

You are not expected to build AI agents or be an AI expert.

You must, however, be comfortable working with AI-generated material.

That means reviewing the work before using it and recognizing when something is inaccurate, confusing, unprofessional, or does not fit the TruFusion brand.

We want someone who views AI as a tool that can make them more productive, not as something that replaces good judgment.

CRM & Patient Communication

You will also help maintain accurate patient and lead information.

Responsibilities may include:

Updating lead records
Recording important communication
Updating appointment status
Maintaining follow-up tasks
Keeping CRM notes organized
Identifying incomplete or duplicate information
Making sure another team member can easily understand the status of a patient or lead

Accuracy matters.

What Success Looks Like

You will be successful in this position when:

Patients receive warm and professional communication
Missed calls are returned promptly
Warm leads receive consistent follow-up
Appointments are scheduled correctly
Open appointment slots are actively worked
The provider schedule stays organized
CRM records remain accurate
Social media messages and comments are handled promptly
Approved social media content is posted consistently
TruFusion is visibly engaging online
Social media opportunities and trends are communicated to leadership
Problems are brought up early instead of becoming emergencies
Leadership does not need to repeatedly remind you about routine responsibilities
Required Qualifications

You should apply if you:

Are highly confident speaking on the phone
Have experience with appointment setting or scheduling
Communicate professionally and warmly
Are organized and detail-oriented
Follow up without needing constant reminders
Are comfortable working inside a CRM
Have experience managing or supporting social media accounts
Are comfortable responding to social media comments and messages
Are comfortable learning new software and systems
Are comfortable working with AI-generated content
Can recognize when AI-generated work is poor quality or inaccurate
Are comfortable working remotely
Can work well as part of a team
Are willing to use ClickUp or similar project-management software
Are comfortable participating in leadership meetings by video
Are comfortable having your camera on during required team and leadership video meetings
Preferred Experience

We would especially like to hear from candidates with experience in:

MedSpa businesses
Medical aesthetics
Medical weight loss
Healthcare
Wellness
Beauty
Botox or aesthetic practices
Patient scheduling
Lead follow-up
CRM management
Instagram

Facebook
Google Business Profile
LinkedIn
Threads
Meta Ads
Google Ads
Social media content calendars
AI marketing or productivity tools
Remote administrative or front desk work

Experience in every area is not required.

We care more about your ability to learn quickly, communicate well, take ownership, and execute consistently.

This Position Is a Great Fit If You Are
Confident on the phone
Warm and personable
Comfortable talking with prospective patients
Quick to respond
Organized
Reliable
Proactive
Detail-oriented
Comfortable following up
Interested in social media
Curious about marketing
Comfortable learning AI tools
Coachable
Accountable
Comfortable asking questions when something is unclear
Someone who notices problems instead of walking past them
This Position Is Probably Not a Fit If You
Avoid phone calls
Are uncomfortable speaking with leads
Dislike follow-up
Let calls, messages, or leads sit unanswered
Need frequent reminders to complete routine responsibilities
Are careless with appointment details
Struggle to stay organized
Have no interest in social media
Treat social media as an unimportant side task
Copy and paste AI-generated work without reviewing it
Are resistant to learning new technology
Avoid communicating when there is a problem
Prefer very little accountability
Are uncomfortable participating in video meetings
Our Culture

TruFusion Clinics is a warm, supportive, growth-minded company.

We believe in:

Professionalism. Ownership. Communication. Speed. Accuracy. Kindness. Accountability. Growth.

We do not expect perfection.

We do expect people to communicate, follow through, learn from mistakes, and help the team improve.

The right person will receive training, guidance, AI support, and clearly defined systems.

In return, we are looking for someone who wants to become a trusted and valuable part of a growing company.

How to Apply

Please submit your resume along with a short response answering the following:

What experience do you have handling phone calls and speaking with customers or patients?
What experience do you have scheduling appointments?
What CRM systems have you used?
What social media platforms have you helped manage?
What did you personally handle on those social media accounts?
Have you worked in a MedSpa, healthcare, aesthetics, wellness, or beauty business?
Do you have any experience with Meta Ads or Google Ads?
What AI tools have you used, if any?
Tell us about your remote-work experience.
Why do you believe you would be a strong fit for TruFusion Clinics?

Please include the words “RESTORE YOUR GLOW” somewhere in your application so we know you read the entire posting.

We look forward to meeting the right person to help us grow TruFusion Clinics.