Full-Time Customer Support Specialist – Shopify eCommerce

We are looking for a full-time Customer Support Specialist to join our growing eCommerce team for a long-term position.

About the Job

You will handle customer service for our eCommerce stores through WhatsApp, using DONDY, a customer service platform integrated with Shopify.

Our customers communicate in Hebrew. You do not need to speak Hebrew, but you must be very comfortable using ChatGPT and AI/translation tools to understand messages and respond correctly in Hebrew.

You will work alongside our Israeli Customer Support Representative, who will handle complicated cases and assist when needed.

Responsibilities
Answer daily customer messages through WhatsApp/DONDY
Manage and check orders in Shopify
Help customers with order status, tracking and delivery questions
Handle exchanges, returns and order changes
Answer general product and order questions
Use ChatGPT/AI tools to understand and respond to Hebrew customers
Follow our customer service procedures and response templates
Escalate complicated cases when necessary
Requirements
Previous Shopify experience is REQUIRED
Previous eCommerce customer support experience
Strong experience using ChatGPT / AI tools
Excellent written English
Fast learner and comfortable handling many customer conversations
Organized, responsible and detail-oriented
Available full-time
Looking for a long-term position

Experience with WhatsApp, DONDY, Gorgias, Zendesk or similar customer support systems is a plus.

How to Apply

Please tell us:

Your previous Shopify/eCommerce experience
How long you have worked in customer support
Which customer support systems you have used
Your experience using ChatGPT/AI tools
Your availability and expected hourly/monthly salary

Start your application with the word “SHOPIFY” so we know you read the entire job post.