Guest Communications Virtual Assistant (Short-Term Rentals)

Please only apply for this job if you are an experienced STR VA

We are seeking a highly reliable, detail-oriented, and fast-thinking Guest Relations & Operations VA to support our short-term rental portfolio. This role is essential in delivering smooth operations and exceptional guest experiences across multiple booking platforms.

You will act as the central communication hub for guests, cleaners, maintenance teams, and property owners. Because we guarantee fast service, you must be able to respond within 5 minutes during your shift and dedicate 100% focus to this role with no other work commitments.

This position requires someone who thrives in a high-pressure, fast-paced environment and can perform consistently under close supervision.

KEY RESPONSIBILITIES

• Respond to guest inquiries, booking requests, and issues on Airbnb, BdC, and Hospitable.
• Coordinate with cleaners, maintenance personnel, and homeowners to ensure all tasks are completed promptly.
• Manage, monitor, and update cleaning and maintenance schedules to keep all properties guest-ready.
• Send turnover reminders to cleaners and verify completion.
• Monitor key status via KeyNest to ensure accurate tracking and availability.
• Assist in managing TT Lock digital access for applicable properties.
• Update pricing, availability, and property settings using PriceLabs and similar tools.
• Ensure calendars remain synced across all platforms at all times.
• Check Hospitable minimum night settings to prevent unnecessary blocked dates.
• Manage communication via RingCentral, Bl ueMail , and other channels.
• Prepare accurate homeowner monthly invoices in a timely manner.
• Use Asana for property details, processes, and guidelines.
• Use Trello for daily and weekly task management.
• Investigate issues independently, including reviewing prior communication for unresolved concerns.
• Maintain professionalism, accuracy, and timeliness across all communication and documentation.

REQUIRED QUALIFICATIONS

• Must be 30 years old or above.
• Minimum 2 years of experience in Short-Term Rental operations (strict requirement).
• Strong experience in Airbnb, BdC, Hospitable, PriceLabs, Asana, Trello, KeyNest, TT Lock, RingCentral, and Bl ueMail .
• Excellent written and spoken English.
• Outstanding attention to detail and strong organizational skills.
• Ability to work in a fast-paced, high-pressure environment with strict response times.
• Comfortable working under close supervision and following established processes.
• Must consistently respond within 5 minutes during shift hours.
• Own phone and laptop with reliable high-speed internet.
• Willing to install all required apps on your devices.
• No other jobs or side commitments—full focus is required.
• Backup power or secondary internet is a plus.

WORK SETUP

• Full-time, remote role
• 48 hours per week
• Schedule aligned with Australian time zone
• No monitoring apps (Time Doctor, Hubstaff, etc.)—we operate on trust and accountability

HOW TO APPLY

To be considered, applicants must submit:

• Shareable link to your updated resume/CV
• Your expected salary range (minimum and maximum)

? Applications missing the CV link or salary range will not be considered.