Appointment Setter / Lead Follow-Up Specialist

We are looking for a reliable, confident, and highly organized Appointment Setter to join our growing company.

You will be responsible for contacting homeowners who have requested information about our flooring services, qualifying their project, and scheduling in-home appointments for our sales team.

This is primarily an inbound lead position — you will be contacting people who have already expressed interest in our services.

Responsibilities include:

Call new leads as quickly as possible after they inquire
Speak professionally and confidently with homeowners
Ask qualification questions about their flooring project
Determine project timeline and general project needs
Schedule qualified leads for in-home appointments
Follow up with leads who do not answer
Follow up with leads who are interested but not ready to schedule
Confirm upcoming appointments
Reschedule canceled or missed appointments
Respond to incoming SMS messages and calls
Keep accurate notes on every conversation
Update contacts, opportunities, and pipeline stages inside GoHighLevel
Follow our scripts and lead follow-up process
Communicate with the sales team regarding appointments and important lead information
Maintain organized and accurate CRM records

What we're looking for:

Excellent spoken and written English
Clear and professional phone communication
Comfortable making a high volume of calls
Previous appointment-setting, sales, or call center experience
Strong follow-up skills
Organized and detail-oriented
Comfortable using a CRM
Reliable internet connection and quiet working environment
Ability to work during U.S. Pacific Time business hours
Coachable and willing to follow a proven process

Experience with GoHighLevel is preferred but not required.

We are looking for someone interested in a long-term position who can become an important part of our sales operation.