Operations VA – Hospitality / Airbnb

Operations VA – Hospitality / Airbnb

We are looking for a highly organized, proactive Operations VA to help manage a busy hospitality property. This is NOT a role for someone who waits to be told what to do.

You will be responsible for staying ahead of daily operations, following up with tea ---------- mbers, identifying missing items, and making sure tasks are actually completed.

Responsibilities

Own and monitor Breezeway tasks daily
Create, assign, follow up on, and close tasks
Review upcoming arrivals and departures
Monitor Airbnb listings, reservations, and operational issues
Maintain and update Google Sheets trackers
Track deliveries: what arrived, what is missing, and what still needs to be ordered
Follow up aggressively with cleaners, maintenance, runners, and other tea ---------- mbers
Identify overdue/incomplete tasks without the owner reminding you
Verify work is actually completed—not simply marked “done”
Keep operations organized and immediately escalate important problems
Send a concise daily report showing what is complete, outstanding, late, and who is responsible

You must be comfortable holding people accountable.

If a cleaner hasn't completed something, follow up. If maintenance hasn't responded, follow up again. If a delivery is missing, investigate it. If a task is overdue, find out why.

Do not wait for the owner to notice problems.

Required Skills

Excellent written English
Strong Google Sheets skills
Airbnb experience
Property-management/hospitality experience preferred
Breezeway experience strongly preferred
Extremely organized
Persistent and comfortable following up repeatedly
Able to learn new software quickly
Excellent attention to detail

Most important: You must be PROACTIVE. If you need constant reminders or detailed instructions every day, this position will not be a good fit.