Customer Support Virtual Assistant — Long-Term Role, Sticker Printing & Graffiti Art Supply Brand

About Us
Machine is a sticker printing and graffiti art supply company based in Las Vegas, Nevada — we sell paint, markers, and tools to graffiti writers and street artists worldwide, and we run our own in-house sticker printing operation (laminated, vinyl, holographic, kiss-cut, and individually cut stickers — printed, laminated, cut, packaged, and shipped entirely in-house). We also manufacture our own proprietary products and run an ecommerce store doing 1,600–2,000 orders a month. We're built on education and honesty, not hype: no fake urgency, no constant sales gimmicks, just fast turnaround, good products, and treating customers the way we'd want to be treated.

The Role
This is a long-term position — we're not looking for a short-term contractor, we're looking for someone who wants to grow with the team over time. We just had an opening on our support team and are hiring a dedicated Customer Support VA to be the front line of that experience. Most of your day will center on our sticker printing work — tracking custom orders and keeping customers and the production team in sync — along with general customer support across the rest of the store.

What You'll Do
Track and update project milestones for custom sticker orders as they move through production
Coordinate with the production team to make sure they have what they need to complete each order to the customer's specs and on time
Talk directly with customers about their sticker orders — proofs, timelines, and any changes
Respond to general customer inquiries and support tickets in HubSpot
Chat live with customers through Shopify Chat and GoHighLevel
Look up order and shipping status and communicate clearly with customers
Coordinate with the team through Slack and ----------
Handle issues the way we do: fast, honest, and fair — solving the problem in a way that builds a loyal long-term customer, not just closing the ticket

What We're Looking For
Experience with customer support tools (HubSpot, live chat, or similar)
Strong written English — you'll be communicating directly with customers all day
Reliable internet with a backup plan for outages
Comfortable working independently in a small, fast-moving team
Looking for a long-term role, not project-based or freelance work

Compensation
$6/hour to start, increasing to $7/hour after 90 days of solid performance, with yearly reviews and raises after that.

Hours
40 hrs/week, with some overlap during Pacific time business hours 11am to 7pm

Hiring Process
Short application (10–15 minutes), a quick screening call, and a short PAID trial task before a final decision — so you'll have a chance to show us what you can do, not just tell us.

To Apply
----------