Full-Time Customer Support for E-commerce (Shopify Experience Required)

Full-Time Customer Support Specialist – E-commerce (Shopify Experience Required)

We’re looking for a Full-Time Customer Support Specialist to join our growing e-commerce team long-term.
This is a stable, long-term position for someone who is reliable, organized, friendly with customers, and looking to grow with a company rather than take on a short-term freelance project.

• Salary: USD $500/month
• Hours: 8 hours/day
• Schedule: Monday–Friday, 8 AM–5 PM Philippine Time (1-hour lunch break)
• Location: Fully remote
• Position: Full-time, long-term
• Candidate requirement: Female/LBGT applicants with an interest in fashion/handbags are strongly preferred.

About Us
We are a fast-growing fashion e-commerce brand expanding internationally.
You’ll mainly handle customer support through email and social media, working under the supervision of our current Customer Support tea ---------- mber.
We’re looking for someone who thinks logically, communicates clearly, follows processes carefully, and takes ownership of their work.

What You'll Do
Initially, you will:

• Work under our current Customer Support tea ---------- mber and learn our processes
• Respond to customer email s following our guidelines and SOPs
• Answer Facebook & Instagram comments and DMs
• Help customers with orders, tracking, and delivery questions
• Make sure customers receive fast, accurate, and friendly support

As you become comfortable with the role and show that you can handle more responsibility, you will gradually learn to:

• Handle returns, refunds, and more complex customer cases
• Assist with PayPal disputes/chargebacks when needed
• Help with other customer support and basic e-commerce tasks

What We're Looking For

• Strong common sense and logical thinking
• Strong written English
• Comfortable using AI tools to communicate with European customers in languages such as Dutch, German, Spanish, Italian etc.
• Previous Shopify experience required
• Previous e-commerce/customer support experience
• Extremely organized, structured, and reliable
• Strong attention to detail
• Able to learn quickly and follow instructions
• Comfortable handling multiple customer conversations and tasks
• Able to work independently once trained

Paid Trial & Onboarding
The position begins with a 1-week paid trial and training period ($110), working 8 hours/day, Monday–Friday.
This allows you to learn our products, systems, and customer support processes before moving into the full workload.
After successfully completing the trial, you will transition into the full-time 8-hour/day position at $500/month.

Important
We want to hear from you, not AI.
Generic, copy-pasted, or obviously AI-generated applications will not be considered. Please answer the questions below naturally and based on your actual experience.

What We Offer

• Stable, long-term full-time position after successful completion of the paid trial
• Opportunity to grow as the brand expands internationally
• Respectful and professional working environment
• Salary increases and advancement opportunities for strong performers
• Training and support from an experienced tea ---------- mber

How to Apply
Please answer the following questions in your own words:
1. Describe your previous Shopify/e-commerce customer support experience. What tasks did you handle daily?
2. A customer says their tracking shows “Delivered,” but they haven't received the package. What would you do before replying to them?
3. You start your shift with A.) 30 unanswered email s, B.) 15 social media comments/DMs, and C.) One customer threatening a chargeback. How would you prioritize your work and why?
4. A customer says we sent her the wrong color and asks for a refund, but Shopify shows that she ordered the exact color she received. What would you do?
5. Write a short, natural reply to this customer:?“My order was supposed to arrive last week and it’s still not here. This is really frustrating. Where is my package?”

Applications missing these answers will not be reviewed.
We are hiring full-time, long-term tea ---------- mber. If you’re experienced, dependable, and looking for a stable position where you can grow with an international e-commerce brand, we’d love to hear from you.