Retention Agent (Remote | US Hours)

Retention Agent (Remote | US Hours)

Salary: USD 700–800/month (depending on experience)

About the Role

We're looking for a customer-focused Retention Agent to join our growing team. In this role, you'll help customers with subscriptions, cancellations, refunds, and product-related concerns while creating positive experiences that build trust and encourage long-term customer loyalty.

If you're empathetic, solutions-oriented, and enjoy helping customers, we'd love to hear from you.

What You'll Do

• Assist customers with subscription management, cancellations, and refund requests.
• Understand customer concerns and offer appropriate retention solutions.
• Process refunds, replacements, and subscription updates in accordance with company policies.
• Respond to shipping, delivery, and product-related inquiries.
• Maintain accurate customer records and documentation.
• Work closely with internal teams to resolve customer concerns.
• Escalate complex cases when necessary.
• Meet quality, productivity, and customer satisfaction goals.

What We're Looking For

• At least 2 years of experience in Customer Support, Customer Retention, Subscription Services, or E-commerce.
• Excellent written and verbal English communication skills.
• Strong empathy, negotiation, and problem-solving abilities.
• Highly organized with strong attention to detail.
• Comfortable working US business hours
• Reliable computer, high-speed internet connection, and a quiet remote work environment.

Tools You'll Use

• Richpanel
• Shopify
• Recharge
• Aircall
• Slack
• Google Sheets

Compensation & Benefits

• USD 700–800 per month, depending on experience.
• Fully remote position.
• Opportunity to grow with a fast-growing e-commerce team.

Apply through this link: ----------