Appliance Repair Office Administrator / Dispatcher

Fast Appliance Repair LTD is looking for a reliable, organized, and customer-focused Full-Time Office Administrator / Dispatcher to join our growing appliance repair company.

This is an important role in our day-to-day operations. You will be the main point of contact for customers, technicians, and warranty companies, helping ensure that service calls are scheduled, communicated, and completed smoothly.

Location: Calgary / Remote or Office-based — depending on company needs
Schedule: Full-Time
Time Zone: Mountain Time (MT)
Position: Appliance Repair Office Administrator / Dispatcher

What You Will Do
Answer incoming customer phone calls and respond to email s
Provide professional and friendly customer service
Schedule and book appliance repair appointments
Dispatch technicians and manage their daily schedules
Communicate with technicians regarding appointments, parts, customer concerns, and job status
Follow up with customers regarding appointments, estimates, repairs, and payments
Prepare and send repair estimates to customers
Take customer payments and process transactions
Create and update invoices
Review completed service calls and make sure jobs are properly closed
Communicate with warranty companies and manage warranty-related service requests
Submit and follow up on warranty claims
Work with service platforms and warranty systems
Coordinate parts information and follow up on parts orders when required
Keep customer information, appliance model/serial numbers, job notes, and service records accurate
Handle rescheduling, cancellations, no-shows, and customer concerns
Follow up on outstanding invoices and payments
Help maintain an organized and efficient office
Perform general administrative duties related to appliance repair operations
Assist management with other office and customer-service tasks as needed
Experience We Would Love to See

Experience in appliance repair, HVAC, plumbing, electrical, home services, or another service-based company is a strong asset.

Experience with any of the following is especially welcome:

ServiceBench
SquareTrade
LG Warranty
Warranty service portals
Dispatching/service management software
Scheduling and dispatch systems
Customer service or call-center systems
Invoicing and payment processing

Experience working directly with appliance repair companies or warranty providers will be considered a major advantage.

What We Are Looking For

The ideal candidate is:

Highly organized and detail-oriented
Comfortable answering a high volume of phone calls
Professional and confident when speaking with customers
Able to multitask and prioritize in a busy environment
Comfortable working with computers and multiple software systems
A strong communicator with both customers and technicians
Good at problem-solving and handling difficult customer situations
Reliable, punctual, and responsible
Able to work independently without constant supervision
Comfortable learning new software and company procedures
Able to stay calm and organized when the schedule gets busy

Experience with Workiz is a strong asset, but training can be provided for the right candidate.

The successful candidate will use Workiz on a daily basis to manage appointments, communicate job information, update service calls, coordinate technicians, and keep customer and invoice information organized.

Strong English communication skills, both written and verbal, are required.

Why Join Fast Appliance Repair LTD?

You will be joining a growing appliance repair company where the office team plays an important role in keeping the entire operation running smoothly.

This is a great opportunity for someone who already has experience in appliance repair administration, dispatching, warranty coordination, or service-company customer service and wants to become an important part of a growing team.

How to Apply

Please send us your resume and a short description of your previous experience, especially if you have worked with appliance repair companies, warranty providers, dispatching, or service management software.

Please mention which systems you have experience with (ServiceBench, SquareTrade, LG Warranty, etc.).

We look forward to hearing from you!