Customer Support Assistant (Email, Shopify)

We are looking for a reliable and communicative Customer Support Assistant to handle email support for our Romanian online store.

This role is process-driven and well-structured. You will work with clear instructions, templates, and AI support to provide fast and professional customer service.

Your responsibilities

• Respond to customer email s regarding orders, delivery, and returns
• Follow predefined templates and decision flows
• Use ChatGPT to generate Romanian responses (no Romanian language skills required)
• Identify potential issues (delays, refunds, unhappy customers) and follow escalation rules
• Maintain a professional, friendly, and calm tone in all communication

Requirements

• Experience in customer support (email or chat)
• Strong written English communication
• Ability to follow procedures precisely
• Detail-oriented and organized
• Reliable and able to work independently
• Basic computer skills (email , Google Sheets, simple tools)

What we offer

• Long-term collaboration with a growing online business
• Clear workflows, templates, and daily structure
• Stable workload
• Performance-based continuation and growth opportunities

How to apply?
Send a short message including:

• Your name
• Your customer support experience
• Your availability (hours per day / week)
• PINEAPPLE (in the beginning of the message)

Shortlisted candidates will receive a paid test task.