E-Commerce Executive Assistant – Shopify Operations & Customer Support

Seeking a reliable, organized, and detail-oriented E-Commerce Executive Assistant to support the day-to-day operations of our growing store. This role is ideal for someone who is comfortable taking ownership of daily e-commerce operations and can work independently. This is a part-time position requiring availability on Mondays and Fridays each week. The role is expected to be approximately 15–20 hours per week, with working hours concentrated on these two days.

Key Responsibilities:

Manage and respond to customer email s professionally and promptly
Monitor and fulfill Shopify orders daily
Coordinate order fulfillment with our suppliers
Monitor tracking information and follow up on delayed or problematic shipments
Handle customer questions regarding orders, shipping, returns, refunds, and product information
Maintain accurate order and fulfillment records
Update our Profit & Loss (P&L) spreadsheet with sales, product costs, supplier costs, refunds, fees, and other expenses
Maintain and organize Excel/Google Sheets used for business operations
Review numbers for accuracy and flag discrepancies
Assist with Shopify administrative tasks and product/order updates
Escalate unusual customer service, supplier, or financial issues when necessary
Provide regular updates on outstanding orders, customer issues, and operational tasks

What We're Looking For:

Previous Shopify or e-commerce experience strongly preferred
Strong written English and professional customer-service communication
Very comfortable with Google Sheets and/or Microsoft Excel
Experience maintaining spreadsheets and working with financial data
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Ability to work independently and take ownership of assigned responsibilities
Reliable internet connection and consistent availability
Experience communicating with suppliers is a plus