Customer Support Specialist

We are looking for a Customer Support Specialist to expand our current team, handling email and SMS-based support questions on a full time basis.

We're looking for a specialist with proven experience in handling high-importance tickets in an effective, intelligent, and impactful way.

In your role, you will see a relatively small number of tickets, most of which come from high-value customers. As such, the quality of every single response is vital. You need excellent written communication skills, and the ability to think through the issues presented by customers.

Your role will require you to respond to tickets from several different businesses, with different SOPs and requirements for each.

Responsibilities:

• Respond to high-ticket customer inquiries and questions in an effective, intelligent manner.
• Understand all existing information about our events, products, services and offers.
• Quickly learn all vital information about new events, products and offers.

Requirements:

• Proven experience and success in a customer support role.
• Excellent written English skills.
• Experience using a ticketing system, ideally Freshdesk
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to work independently with minimal supervision.
• (Ideal) Familiarity with one or multiple AI platforms, with a focus on content creation.