Facebook Asset Support Specialist (Facebook related)

We are looking for a tech savvy assistant who will help manage a ---------- server selling digital assets. This job requires you to be somewhat tech savvy. We operate a vibrant ---------- community where customers can connect, learn, and purchase the tools they need to succeed. We’re looking for a knowledgeable and customer-focused individual to join our team as a Facebook Asset Support Specialist.

As a Digital Asset Support Specialist, you will be the primary point of contact for customers on our ---------- server who mainly purchase Facebook assets. You will provide expert guidance on Facebook Business setups, answer customer inquiries, and ensure a seamless experience for clients. Your role will involve managing finances, troubleshooting issues, setting up advertising structures on Facebook and helping them make informed decisions about their purchases.

Key Responsibilities:
Customer Support: Respond to customer inquiries on ---------- regarding Facebook assets, payment methods, and purchase options in a timely and professional manner.

Expert Guidance: Provide detailed explanations and advice on Facebook Business Manager, ad accounts, pages, and other Facebook assets.

Payment Assistance: Guide customers through available payment methods and troubleshoot any payment-related issues.

Product Recommendations: Help customers determine the best Facebook assets to purchase based on their needs and goals.

Issue Resolution: Troubleshoot and resolve customer issues related to Facebook assets, escalating to the appropriate team when necessary.

Documentation: Maintain clear and organized records of customer interactions, common questions, and solutions for future reference. Use Google Spreadsheet to track available assets and finances.

Feedback Collection: Gather customer feedback to improve our services and asset offerings.

Requirements:

• Fluent in English
• Well-versed in managing Facebook business managers and entire structures
• Know how to use Google Spreadsheet
• Flexible and responsive
• Experience with ---------- bots and moderation tools
• Knowledge of other social media is a plus

This job is part time. It does not take a full 8 hours per day, but it does require being flexible and available throughout the day whenever help is needed.