SUPPORT COORDINATOR (NON-VOICE) – FULL-TIME

SUPPORT COORDINATOR (NON-VOICE) – FULL-TIME

We're looking for a Support Coordinator to help us keep customer requests, messages, and day-to-day support tasks organized.

This is a full-time, non-voice position. There will be no phone calls involved. Most of your communication will be through chat, email , and other online platforms.

You don't need to have years of customer support experience to apply. We're open to beginners who are comfortable communicating in written English, can follow instructions, and are willing to learn our processes.

What you'll be doing:
You'll be handling incoming messages and requests, making sure they reach the right person, and following up when needed. You'll also help keep records updated and make sure pending concerns don't get forgotten.

A typical day may include responding to customer messages, checking the status of requests, updating information, coordinating with other tea ---------- mbers, and handling simple administrative tasks related to support.

What we're looking for:
We're looking for someone who's organized, dependable, and comfortable working independently. You should be able to communicate clearly in written English and stay professional when dealing with different types of customers.

Previous experience in customer support, virtual assistance, or administrative work is helpful but not required. If you're a quick learner and have good attention to detail, we're willing to train you.

You'll need:
– A reliable computer and stable internet connection
– Good written English
– The ability to work full-time
– Basic knowledge of online tools such as Google Docs and Google Sheets

This is intended to be a long-term position for someone who wants to grow with the team. You'll receive training and support when you start, and you'll have opportunities to take on more responsibilities as you become familiar with the role.

Please note that this is a full-time, non-voice position only. We are not accepting part-time or freelance applicants.

If you have experience with customer support, chat support, or administrative work, tell us briefly about it.

If you don't have experience, that's completely fine. Tell us why you think you'd be a good fit for a non-voice support role.