ONLINE CHAT SUPPORT (NON-VOICE) – FULL-TIME

ONLINE CHAT SUPPORT (NON-VOICE) – FULL-TIME

If you're comfortable communicating through chat and would rather type than talk on the phone, this might be a good fit.

We're hiring someone to handle day-to-day customer conversations online. This is a full-time position only, and we're looking for someone interested in staying with the team long-term.

WHAT YOU'LL ACTUALLY BE DOING:

You'll spend most of your shift responding to messages, answering questions, helping customers with simple concerns, and checking back on conversations that still need attention.

You'll also update information when necessary and coordinate with the rest of the team when a request needs to be handled by someone else.

The job is mostly about being clear, patient, and consistent. You don't need to have the answer to everything—you just need to know how to find the right answer or ask the right person.

THIS COULD BE A GOOD FIT IF...

You're comfortable writing in English, you don't mind handling several conversations at once, and you're the type of person who notices when something has been missed.

Experience is helpful, but it isn't a requirement. We'll teach you our tools and processes.

A few things we do require:

– Full-time availability
– Reliable computer and internet connection
– Good written English
– Ability to follow instructions
– Willingness to learn

WHAT TO EXPECT:

You'll receive training when you start, along with guidance while you're getting familiar with the work.

This is meant to be a long-term position, and there will be opportunities to take on additional responsibilities as you become more comfortable with the role.

There are no phone calls involved. This is strictly non-voice support through online communication.

INTERESTED?

Send us a short introduction. Tell us briefly about any experience you have with customer service, chat support, or online work.

No experience? That's okay. Tell us why you think you'd be good at this type of work.