HVAC operation manager

Tornado HVAC is looking for a highly organized and experienced Operations & Office Manager to take ownership of our daily operations.

This is NOT a basic receptionist or administrative assistant position.

We are looking for someone who can control the operation from the ---------- nt a job is booked until the job is fully completed, paid, documented, and closed.

You will be responsible for knowing exactly what is happening with every job, every technician, and every payment.

Key Responsibilities:

• Manage and maintain all jobs inside Workiz CRM
• Monitor the daily schedule and technician assignments
• Track every job from booking to completion
• Know which technician went to each job and the outcome
• Track how much each job was sold for
• Track estimates, approvals, deposits, balances, and payment status
• Verify that completed jobs are properly invoiced and closed
• Track technician commissions and job-related costs
• Follow up on open estimates and unsold opportunities
• Make sure customers receive necessary follow-ups
• Identify jobs that are delayed, incomplete, unpaid, or missing information
• Maintain accurate customer and job notes
• Coordinate with dispatchers, technicians, management, and office staff
• Prepare daily and weekly reports for management
• Create accountability and make sure nothing falls through the cracks

We are looking for someone who:

• Has 3+ years of operations experience with U.S.-based companies
• Has experience managing a busy home-service, HVAC, construction, plumbing, electrical, or similar operation
• Has strong CRM experience — Workiz experience is a major advantage
• Understands scheduling, dispatching, estimates, invoices, payments, and commissions
• Is comfortable managing multiple technicians and 20–40+ jobs per day
• Has strong attention to detail and follows through until tasks are completed
• Can identify problems without waiting for the owner to find them
• Has strong English communication skills
• Experience with QuickBooks is an advantage
• Must be available full-time during California / Pacific Time business hours

This position requires ownership and accountability. We are not looking for someone who simply completes assigned tasks. We need someone who understands the entire operation, follows every job, identifies missing information, and makes sure the business stays organized as we grow.

Full-Time Position
Starting Salary: $1,500/month+ depending on experience and qualifications

When applying, please include:

1. Your experience managing U.S.-based service businesses
2. CRM systems you have used
3. Whether you have experience with Workiz
4. How many technicians/jobs you have managed at one time
5. Your expected monthly salary
A short introduction video e sure nothing gets missed?

Please walk me through how you would manage the schedule, technicians, customers, estimates, payments, follow-ups, and CRM statuses throughout the day.

If we feel there is a good fit, we would be happy to schedule a Google Meet and discuss the position further.