Full Time Assistant

Full-Time Assistant
Employment Type: Full-Time Employee (not project-based, not part-time) Hours: 40 hours per week, Monday – Friday Schedule: 8:00 AM – 5:00 PM US Central Time (9:00 PM – 6:00 AM Manila Time), with a 1-hour break Salary: $700 – $900 USD per month, depending on experience — plus performance bonuses Location: 100% Remote (Philippines-based) Start Date: ASAP

Read This First
I am not looking for someone to "help out here and there." I am looking for one person to become my right hand — the person I message at 9 AM with five things and know all five are handled by end of day.

This is a long-term, full-time seat with a real career path. If you do this job well, your pay goes up and your responsibility goes up. If you are looking for something you can do on the side while juggling three other clients, this is not for you.

About Me and What I Do
I run two sides of a business, and this role touches both.

Side 1 — Life insurance. I recruit and place new agents into the insurance business, help them get licensed and producing, and sell policies to people who need coverage but aren't a fit to become agents themselves.

Side 2 — High-ticket sales management and sales training. I manage and coach sales teams selling high-ticket offers — setters and closers. That means running dashboards, reviewing calls, tracking rep performance, holding people accountable to their numbers, and training them to close better. I also run my own paid mentorship program teaching sales.

The two sides share the same engine: content drives inbound DMs, and those DMs turn into agents, clients, mentorship students, and policyholders.

This is important: do not read this post as "an insurance job." A big part of your week is straight sales operations and sales team management for high-ticket offers. If you only care about one side of that, you're not the right fit.

What You'll Be Doing
1. DM Management and Lead Conversion (your #1 priority)
This is the core of the job and where most of your day goes.

Own my inbound DMs end-to-end through ManyChat and native social inboxes.
Respond to everyone who reaches out — fast. Target first response time: under 15 minutes during your shift. No DM goes unanswered overnight.
Run the qualification conversation using my scripts and frameworks: where are they at now, what are they currently doing, are they licensed, do they have sales experience, and what are they actually looking for.
Route them down the right path. People come to me for different reasons and you need to figure out which lane they belong in:
Wants a sales career / wants to get placed ? move toward booking a call for placement + training.
Already sells, wants to get better or wants a better seat ? move toward the mentorship / sales training track.
Not open to investing in placement and training ? pivot the conversation and position them as a life insurance client instead.
Nobody leaves the conversation without being helped in one direction or another.
Book qualified calls directly onto my calendar and make sure they actually show up (confirmation messages, day-before and hour-before reminders).
Follow up with everyone who ghosts, goes quiet, says "let me think about it," or no-shows. Most of the money in this role is in the follow-up. You will run structured follow-up sequences, not one-and-done messages.
Keep a clean daily log of every conversation: name, source, stage, which lane they're in, next action, next follow-up date.
Escalate the hot ones to me immediately. Handle the rest yourself.
2. Sales Team Management: Dashboards, Calls, and Rep Performance
This is the sales management side of the job. It applies to both the insurance agents and the high-ticket setters/closers I manage.

Monitor call activity daily — pull call data, review recordings, and flag what needs my attention: reps not dialing, calls going short, objections being handled badly, deals stalling.
Track and report rep performance — dials, talk time, sets, show rate, close rate, cash collected, and production. Build a recurring leaderboard/scoreboard so I can see who's performing and who's slipping without digging for it myself.
Pull specific calls for coaching. When I'm running a training or a 1-on-1, I want the relevant call clips and timestamps ready before I ask.
Chase reps on activity and pipeline hygiene — reminders about their numbers, follow-ups they haven't made, notes they haven't logged, leads sitting untouched. (these get sent to me to tell the reps
Handle disputes on my behalf — file them, follow up until they're resolved, and keep a log of what was submitted, what was approved, and what's still outstanding. This is money on the table and I need someone who will actually chase it.
Reach out to reps, agents, vendors, and support teams directly on my behalf to resolve issues.
3. Payment Monitoring and Collections
Monitor our payments platform (Whop) daily: new sales, active subscriptions, failed payments, cancellations, refund requests, and chargebacks.
Flag failed payments, expired cards, and past-due accounts the same day they happen.
Run polite, professional collections outreach — message people whose payments failed, get the card updated, keep them enrolled. Escalate the ones who need me.
Track payment plans. Anyone on a multi-payment plan gets monitored and reminded before the charge, not after it fails.
Keep a live tracker of who owes what, what's been collected, and what's still outstanding.
Reconcile payments against enrollments so nobody is getting access without paying and nobody who paid is missing access.
4. Content Intelligence, Ideation, and Repurposing
Analyzing what's working:

Review my content weekly across platforms and identify what's actually blowing up — top posts by views, watch time, shares, saves, comments, and profile visits/DMs generated.
Report back on the patterns: which hooks, formats, topics, and angles are working right now, and which are dying. Track this separately for my insurance content and my sales/sales-management content — they attract different audiences and the winners won't always overlap.
Deliver 10–15 new content ideas per week, each with (a) a written hook and (b) a one-to-two sentence concept for the video. I don't need scripts — I need strong hooks and clear angles. Cover both sides of the business.
Track competitors and other creators in the insurance, sales training, and high-ticket sales space and flag content of theirs that's performing so we can model the angle.
Monitor comments and pull out recurring questions, objections, and pain points — those become content.

Repurposing winners into Trial Reels (important):

When a reel performs, we don't move on from it — we milk it. Your job is to take my best-performing videos and re-cut them into fresh variations we can post again as Instagram Trial Reels (and re-upload across TikTok/YouTube Shorts), so the same footage keeps pulling in new eyes and new DMs.

Maintain a running "winners" library of every video that outperformed — sorted by views, saves, shares, and most importantly DMs generated.
For each winner, produce 2–4 variations of the same video. Same core footage, but visibly different enough to run as a new post: new on-screen hook text, different opening 1–2 seconds, different cover/thumbnail, different caption, different audio or captions style, slight trim or re-order at the front. It should look like a new video without me having to film a new video.
Post those variations as Trial Reels so they go out to non-followers first, then track how each variation performs against the original.
Report which variation won. The hook that beat the original is the hook we use going forward — that data feeds directly back into idea generation.
Keep a repost schedule so top winners get recycled on a rotation instead of dying after one post. A video that did well 60 days ago should be back in circulation.
Also cut winners down into other formats: carousels, quote graphics, text posts, and story slices.

The goal is simple: one good video should generate a month of posts, not one post.
5. General Assistant Work
Be reachable during your shift. When I message you with a task, I need an acknowledgment quickly and the task handled without me following up three times.
Inbox and calendar support, scheduling, reminders, and follow-ups.
Research tasks, data entry, list building, document prep, simple graphics or repurposing.
Build and maintain simple trackers and SOPs so the things you do become repeatable.

What Success Looks Like
First 30 days: You know my offers, my scripts, and my tone well enough that DM replies sound like me — on both the insurance side and the sales side. You're handling the daily inbox independently and the payment/collections tracker is live and accurate.

First 60 days: You're booking qualified calls onto my calendar consistently, the rep scoreboard lands on my desk every week without me asking, disputes are being filed and chased, and I'm getting a content report and idea list I can actually shoot from. My top reels are being re-cut and run as Trial Reels on your initiative.

First 90 days: I'm no longer touching my DMs, my dashboards, or my collections. You're proactively telling me which reps need attention and which accounts need chasing instead of waiting to be asked. Your pay goes up.

Required Skills and Qualifications
Excellent written English. This is non-negotiable. You will be messaging my leads and my clients as me. Your writing needs to sound natural, confident, and human — not robotic, not overly formal, no obvious AI-speak.
Proven sales or appointment-setting experience — DM setting, cold outreach, inside sales, or sales support for a US-based company. You must be comfortable asking for the appointment and following up multiple times without being pushy.
Experience with ManyChat or a comparable DM automation / chat marketing tool (Chatfuel, Instagram automation, etc.).
CRM and sales dashboard experience — comfortable livi