Customer Service Representative

WE’RE HIRING: Customer Service Representative | REMOTE | LONG-TERM
? Are you an experienced CSR who takes pride in giving customers an excellent experience?

We’re a fast-growing exterior services company looking for a professional, dependable, and highly focused Customer Service Representative to join our growing team.

This is NOT a short-term position. We are looking for someone who wants a stable, long-term remote opportunity and wants to grow with a company that is expanding.

If you are organized, communicate confidently, follow through on tasks, and genuinely enjoy helping customers, we want to meet you!

WHAT YOU’LL BE RESPONSIBLE FOR

As our Customer Service Representative, you will be an important part of our day-to-day operations.

Your responsibilities will include:

Answering customer calls, messages, and inquiries
Providing friendly and professional customer service
Scheduling and managing customer appointments
Following up with leads and existing customers
Preparing and sending customer quotes
Assisting with invoices and basic administrative tasks
Keeping customer information and schedules organized
Following up with customers to ensure a great experience
Communicating customer needs and updates to the team
Helping maintain a high level of customer satisfaction
WHAT WE’RE LOOKING FOR

We are looking for someone who has:

1–2 years of Customer Service experience
Excellent English communication skills
Strong written and verbal communication
Professional phone and messaging skills
Excellent organization and attention to detail
Ability to multitask and prioritize
Reliable internet and a professional remote workspace
Ability to work independently without constant supervision
A proactive and problem-solving mindset
A positive, team-oriented attitude
Willingness to learn our systems and processes
A genuine interest in a long-term career opportunity

This position is NOT for you if:
You frequently miss deadlines or follow-ups
You need constant supervision to complete tasks
You are only looking for a short-term job
You are not comfortable speaking with customers
You send generic applications without reading the job description
WHAT YOU CAN EXPECT FROM US

We believe great employees should have the opportunity to grow with the company.

You can expect:

100% Remote Work
Long-term employment opportunity
A growing and expanding company
Friendly and supportive team environment
Clear responsibilities and expectations
Opportunity to develop professionally
Opportunities for increased responsibility as the company grows
A team that values reliability, communication, and professionalism
HOW TO APPLY — PLEASE READ CAREFULLY

To make sure we are hiring people who pay attention to details, your application must include the special word below.

???? Application Keyword: BLUE ROOF

Please include “BLUE ROOF” somewhere in your application.

Applications that do not include the keyword may not be considered.

Along with your resume, please answer these questions:

1. How many years of customer service experience do you have?

2. What types of customers have you worked with?

3. What customer service software, CRM, scheduling tools, or communication platforms have you used?

4. Tell us about a difficult customer situation you handled and how you resolved it.

5. Why are you interested in a long-term position with our company?

6. Include the words “BLUE ROOF” in your application so we know you read the entire posting.