Bilingual Regional Financial Coordinator – Spanish/English | Full-Time | Remote

Bilingual Regional Financial Coordinator – Spanish/English speaking | Full-Time | Remote
Location: Remote, Philippines-based preferred
Schedule: Full-Time | U.S. Business Hours
Compensation: Based on experience
Type: Long-Term | Full-Time
Openings: 3 full-time roles available

About the Role
We are hiring Bilingual Regional Financial Coordinators to support patient account management for a U.S.-based healthcare organization. This role is focused on working with patient accounts, following up on delinquent balances, and helping patients understand next steps related to their account. The ideal candidate is fluent in Spanish and English, comfortable making outbound calls, and has experience in healthcare, billing, insurance, patient ledgers, or account follow-up.

What You’ll Do
Patient Account Follow-Up
Call patients to follow up on delinquent accounts
Discuss outstanding balances professionally and respectfully
Help patients understand account status and payment next steps
Document all call outcomes and follow-up notes accurately
Follow established scripts and account follow-up processes

Financial Coordination Support
Review patient ledgers and account details
Identify account balances, payments, adjustments, and insurance activity
Flag discrepancies or unclear account issues for review
Support the team with organized account documentation
Help maintain accurate patient financial records

Bilingual Communication
Communicate clearly with patients in both Spanish and English
Provide warm, professional, and respectful support
Use strong judgment when discussing sensitive financial matters
Maintain patient confidentiality at all times

Required Experience
Fluent in Spanish and English
Experience with outbound calling or patient/customer account follow-up
Strong communication skills by phone
Comfortable discussing balances or delinquent accounts
Strong attention to detail and documentation habits
Professional, patient, and calm communication style
Able to work full-time during U.S. business hours

Nice to Have
Healthcare, dental, or orthodontic billing experience
Experience reviewing patient ledgers
Understanding of insurance payments, adjustments, balances, and account aging
Experience with collections, AR follow-up, or payment coordination
Experience using healthcare practice management systems or CRM tools

What Success Looks Like
Patients are contacted consistently and professionally
Delinquent accounts are followed up on according to process
Account notes are accurate and complete
Patient communication is respectful and clear
Issues or discrepancies are escalated appropriately
The team has reliable support managing patient account follow-up

Who This Role Is Best For

This role is best for someone who:
Is fluent in Spanish and English
Is comfortable making phone calls
Has experience with patient accounts, billing, or financial follow-up
Communicates with empathy and professionalism
Is organized and detail-oriented
Wants a stable, long-term full-time role

To Apply
Please submit the following:
1. A viewable link to your updated resume
2. A short paragraph describing your experience with:

• Spanish/English communication
• Patient account follow-up
• Billing, insurance, or healthcare support

3. Any healthcare, dental, or financial systems you have used

Subject Line: Bilingual Financial Coordinator – [Your Full Name]

We are hiring 3 full-time candidates and reviewing applications immediately. If you are bilingual in Spanish and English and have experience supporting patient accounts or healthcare billing, we would love to hear from you.