Commercial Sales & Customer Success Coordinator – HVAC

Commercial Sales & Customer Success Coordinator – HVAC

About Enviro Air
Enviro Air is a growing HVAC company serving commercial and residential customers. We are building a long-term, collaborative remote team that values clear communication, ownership, and excellent customer service.

The opportunity
We are hiring a full-time Commercial Sales & Customer Success Coordinator to grow and care for our commercial customer base. You will keep opportunities moving—from a new inquiry or site visit through estimate, approval, maintenance-plan enrollment, renewal, and professional follow-up.

Must-haves

• Excellent spoken and written English. You must write clear, polished, professional customer messages without heavy editing.
• Full-time availability during U.S. Eastern Time business hours, generally 8:00 a.m.–5:00 p.m. Eastern.
• Ability to participate in a rotating on-call schedule for business evenings and weekends.
• Strong organization, reliable follow-through, and a professional, helpful communication style.

Preferred experience

• Prior inside-sales, appointment-setting, commercial customer-service, customer-success, or account-coordination experience is strongly preferred.
• Experience with HVAC, property management, maintenance plans, or a service business is a plus.
• Comfortable with Google Workspace, spreadsheets, and AI tools.

Your work

• Follow up with commercial leads, property managers, and existing customers by email , phone, and text.
• Prepare, send, and track approved commercial maintenance and repair estimates.
• Book commercial site visits, system assessments, and maintenance-planning appointments.
• Support commercial maintenance-plan renewals and targeted outbound prospecting.
• Keep customer notes, next actions, and follow-up dates accurate in our systems.
• Coordinate with technicians, dispatch, and leadership to resolve questions quickly.
• Use AI thoughtfully to improve communication quality, organization, and speed.

Pay and growth

• $4–$6 per hour, based on experience and demonstrated performance.
• Performance bonuses for commercial maintenance-plan sign-ups and renewals.
• Paid training and a long-term growth opportunity.

How to apply
Use exactly 6 Apply Points. In the first line of your application, write: “Commercial growth follow-up is my strength.”

Then send a short introduction covering: your relevant commercial or inside-sales experience; your Eastern Time availability; and one example of how you use AI to improve your work.