Pet Travel Operations Coordinator

About Paws & Planes Pet Relocation LLC

Paws & Planes is a small Dubai-based pet relocation company helping families move their pets safely between the UAE and destinations around the world.

We are looking for a reliable, organised and professional Virtual Assistant based in the Philippines to support our growing business. This role will involve communicating with new enquiries, active clients and international pet relocation partners while keeping our customer and financial records accurate and up to date.

Full training on our processes and the pet relocation industry will be provided.

Key Responsibilities

• Respond to new customer enquiries professionally and promptly
• Communicate with active clients regarding their pets’ travel arrangements
• Request and follow up on required information, measurements and documentation
• Update customer records, enquiries and relocation progress in Zoho CRM
• Assist with quotations, invoices, payments and financial records using Zoho Books
• Use Gmail, Google Drive, Google Docs and Google Sheets as part of daily operations
• Communicate with pet relocation agents, airlines and other service providers overseas
• Request quotations and information from international partners
• Follow up on outstanding customer and supplier responses
• Organise documents and ensure client files are complete and accurate
• Escalate urgent matters or complicated cases to the business owners
• Help ensure that no enquiry, deadline or client request is overlooked

Requirements

• Excellent written and spoken English
• Confident communicating with customers and international business partners
• Strong attention to detail
• Highly organised and able to manage several active cases at the same time
• Comfortable following detailed procedures and checklists
• Reliable, responsible and able to work with limited supervision
• Confident using email , cloud-based software and Google Workspace
• Stable internet connection and a suitable home-working environment
• Comfortable participating in online calls and training sessions
• Willing to learn about international pet travel requirements and procedures

Preferred Experience

• Previous experience as a Virtual Assistant, customer service representative or administrative assistant
• Experience using Zoho CRM, Zoho Books or another CRM/accounting platform
• Experience communicating with international customers or suppliers
• Experience in travel, logistics, freight, veterinary services or pet care would be beneficial but is not essential

What We Offer

• Full training on our systems and pet relocation processes
• Clear procedures, templates and ongoing guidance
• Remote working
• The opportunity to become an important part of a growing specialist business
• Potential for the role and responsibilities to develop over time

Who We Are Looking For

The right person will be proactive, dependable and comfortable taking ownership of their work. Pet relocations often involve important deadlines and detailed documentation, so you must be able to follow up consistently and communicate clearly.

You should also be compassionate when speaking with customers. Moving a pet can be stressful, and our clients expect professional, reassuring and accurate support throughout the process.

How to Apply

Please submit your application with:

• A short introduction explaining why you are interested in the role
• Details of your previous administrative or customer service experience
• Any experience you have with Zoho CRM, Zoho Books or Google Workspace
• A short written response to the following scenario:

A customer email s:

"Hi, we're hoping to relocate our pets to Dubai later this year. Could you please let me know the cost?"

Please write your reply.

Please begin your application with the words “Paws & Planes” so that we know you have read the full job description.

Applications sent through our website, social-media accounts, WhatsApp or customer-enquiry channels will not be considered. Please apply only through OnlineJobs.ph.