Customer Service Associate (E-Commerce) | Remote | Philippines | Immediate Start

Customer Service Associate (E-Commerce) | Remote | Philippines | Immediate Start
Salary: $500–$700 USD/month (depending on experience)
Location: Remote (Philippines Preferred)
Job Type: Full-Time

*About ICY Studios:

ICY Studios is a fast-growing custom apparel and streetwear company specializing in premium printing, embroidery, and fulfillment. We pride ourselves on delivering an exceptional customer experience, and we're looking for a Customer Service Associate who is passionate about helping customers and solving problems.

This role will report directly to our Customer Service Lead and will support the customer service team with day-to-day operations.

*What You'll Be Doing:

As our Customer Service Associate, you'll be responsible for providing excellent support to our customers across multiple channels. You'll be working closely with the Customer Service Lead to ensure inquiries are handled quickly, professionally, and accurately.

*Your responsibilities will include:

-Responding to customer inquiries via email , chat, and social media
-Assisting customers with order updates, shipping questions, returns, and exchanges
-Resolving customer concerns in a professional and empathetic manner
-Working closely with the warehouse and production teams to provide accurate order updates
-Escalating complex issues to the Customer Service Lead when needed
-Maintaining detailed and organized customer records
-Helping improve customer satisfaction through timely and thoughtful communication

*What We're Looking For:

-Excellent written English and communication skills
-Previous customer service experience (e-commerce experience preferred)
-Ability to multitask and stay organized in a fast-paced environment
-Strong attention to detail
-Positive attitude and problem-solving mindset
-Reliable internet connection and a quiet workspace
-Ability to work independently while collaborating with a remote team

*Preferred Qualifications:
-Experience using Shopify
-Experience with e-commerce customer support
-Experience with customer support tools such as Gorgias, Zendesk, Freshdesk, or similar platforms (an asset but not required)

*Compensation
$500–$700 USD per month, depending on experience

*How to Apply:
To be considered, please send the following:

-Your resume
-A short introduction about yourself
-Your expected monthly salary (USD)
-Any customer service or e-commerce experience you'd like us to know about

• MINIMUM OF 5 APPLY POINTS

Important: To help us identify candidates who pay attention to detail and can follow instructions, please start your application with the keyword "Phoenix".

Applications that:

-Do not begin with the keyword "Phoenix"
-Have fewer than 5 Apply Points
-Or are missing any of the required information above will not be considered.

We're excited to meet someone who genuinely enjoys helping customers and wants to grow with a fast-paced e-commerce company. If that sounds like you, we'd love to hear from you!