Customer support for moving company

is looking for a professional and confident Customer Support Representative to join our team.

This is not a sales position. Your primary responsibility will be speaking with customers, answering incoming calls, and clearly explaining our policies and moving documents when questions arise.

Responsibilities:

• Answer incoming customer calls in a professional and friendly manner.
• Explain our moving contract and company policies.
• Help customers understand pricing, delivery schedules, and claim procedures.
• De-escalate difficult conversations while remaining calm and professional.
• Document all customer interactions.
• Communicate with dispatch and office staff when needed.

You must be comfortable explaining:

• Claims process and valuation coverage.
• Why the final price may increase if additional space is used in the truck.
• Estimated delivery windows and transit times.
• Company policies outlined in our signed moving documents.

Requirements:

• Excellent English (spoken and written).
• Strong communication and conflict-resolution skills.
• Previous customer service or call center experience preferred.
• Ability to remain calm with upset customers.
• Reliable internet connection and quiet workspace.
• Available during U.S. business hours.

We are looking for someone who:

• Is patient and professional.
• Can confidently explain contracts and policies.
• Is detail-oriented and organized.
• Wants to grow with a fast-paced moving company.

If you believe you’re a great fit, please send us:

• Your resume
• Your expected hourly rate
• A short voice recording introducing yourself and describing your customer service experience