Project Manager — eCommerce Team Operations & KPI Management (Remote, Full-Time)

Location: Remote Schedule: Full-time, daily availability required Company: Fast-growing eCommerce brand (DTC)

About the Role

We're a fast-scaling eCommerce brand with a full team behind it — video editors, media buyers, customer service agents, and more. We're looking for a Project Manager who will be the operational backbone of the entire team.

Your job: make sure everyone does their tasks, hits their KPIs, and keeps up with the volume we expect — every single day. You'll own the creative pipeline from end to end, track every tea ---------- mber's output, chase down anything that's falling behind, and make sure nothing (and nobody) slips through the cracks.

This is a hands-on, daily execution role for someone who is highly structured, highly organized, and genuinely enjoys keeping people accountable.

What You'll Do

• Own the Creative Pipeline
• Oversee the full creative production pipeline — from video editors delivering creatives to those creatives being launched
• Make sure every tea ---------- mber completes their tasks on time and at the expected volume
• Identify bottlenecks early and solve them before they slow the team down

KPI Tracking & Reporting

• Track the KPIs of every tea ---------- mber — video editors, customer service, media buyers, and beyond
• Check daily/weekly reports from each tea ---------- mber and verify the numbers
• Send reminders and follow-ups so nobody forgets a task or misses a deadline
• Report team performance and blockers to leadership

Bonus & Incentive Management

• Manage our KPI-based bonus systems (e.g., video editors have clear monthly KPIs)

At the end of each month, verify who hit their KPIs and make sure every tea ---------- mber receives the bonus they earned — accurately and on time

Goal Setting Across Teams

• Set and enforce clear, measurable goals per department. Examples of what this looks like:
• Customer Service: bring average response time down to 6 hours; collect 2 Trustpilot reviews every day
• Customer Service / Marketing: ensure we're consistently collecting UGC videos and video reviews from customers

Video Editors: maintain creative output volume and quality standards

• Follow up daily to make sure these targets are actually being hit — not just written down

What We're Looking For

• Proven experience as a Project Manager for an eCommerce brand — you understand creative pipelines, customer service operations, and performance marketing teams
• Extremely structured and organized — systems, checklists, and follow-ups are second nature to you
• Daily availability — this team runs every day, and so does this role
• Experience managing remote teams and holding people accountable in a positive but firm way
• Confident working with tools like Slack, Notion, and similar project management / communication tools
• Comfortable with numbers — checking reports, verifying KPIs, calculating bonus eligibility
• Proactive communicator — you chase answers, you don't wait for them
• Excellent written English

Nice to Have

• Experience with creative production workflows (video editing pipelines, ad creative volume)
• Experience setting up or improving KPI dashboards and reporting systems in Notion
• Familiarity with customer service tools and review platforms (Trustpilot, etc.)

Why Join Us

• Central role in a scaling eCommerce brand — the whole team runs through you
• Clear ownership and real responsibility from day one
• Work with an ambitious, high-volume team with clear systems and clear targets
• Long-term, stable full-time position with room to grow into an operations leadership role

How to Apply

Send us:

• A short intro about yourself and your project management experience (specifically with eCommerce brands)
• The team size and departments you've managed before
• Examples of KPI systems or accountability systems you've built or run
• Which tools you've used (Slack, Notion, ClickUp, Asana, etc.)
• Your daily availability and timezone

Start your application with the word "PIPELINE" so we know you read the full post.