Senior Mortgage Operations Specialist

Remote | Philippines

Full-Time | Independent Contractor

Join One of Australia's Growing Specialist Finance Advisory Firms

Queensland Capital Solutions (QCS) is a rapidly growing Australian finance advisory firm specialising in residential lending, commercial finance, private lending, development finance and business funding solutions.

We work with homeowners, property investors, business owners, developers, accountants and professional advisers to structure funding solutions that extend well beyond traditional banking.

As our business continues to grow, we're looking for an experienced Senior Mortgage Operations Specialist to become a key member of our lending operations team.

This is far more than a traditional mortgage processing role.

We're looking for someone who wants to build a long-term career, work alongside an experienced Australian team and become an integral part of the continued growth of Queensland Capital Solutions.
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Why Join Queensland Capital Solutions?

At QCS, our offshore team is an extension of our Australian business—not simply an outsourced support team.

You'll work directly with experienced Australian brokers, our Australian Lending Manager and an established offshore operations team that collaborates daily to deliver exceptional client outcomes.

You'll gain exposure to lending transactions across multiple disciplines including:

• Residential Home Loans
• Commercial Lending
• Business Finance
• Private Lending
• Construction Finance
• Development Finance
• SMSF Lending
• Asset Finance

This role offers genuine career progression and the opportunity to become one of the senior operational leaders within our offshore team as QCS continues to expand.
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About the Role

As our Senior Mortgage Operations Specialist, you'll manage Australian lending applications from submission through to settlement while maintaining exceptional communication with clients, lenders and professional stakeholders.

You'll play an important role in maintaining the high service standards QCS has become known for while also supporting process improvement and mentoring junior team members.

Working closely with our Australian Lending Manager, you'll become a trusted operational partner to our brokers and a key contributor to the continued success of our business.
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Key Responsibilities

Residential & Commercial Loan Processing

• Manage loan applications from submission through to settlement
• Review and verify client documentation
• Prepare high-quality lender submissions
• Lodge applications through ApplyOnline and lender portals
• Order and monitor valuations
• Manage lender conditions and outstanding requirements
• Coordinate settlements with lenders and solicitors
• Maintain accurate loan pipeline management
• Update and maintain Mercury Nexus CRM
• Ensure all compliance and lender requirements are satisfied

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Client & Stakeholder Management

• Maintain regular communication with clients throughout the lending process
• Liaise professionally with lenders, solicitors, accountants and other stakeholders
• Provide proactive updates on application progress
• Resolve issues quickly while maintaining exceptional customer service
• Build strong working relationships with lender BDMs and credit teams

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Leadership & Operations

• Support Australian brokers with complex lending transactions
• Assist the Australian Lending Manager with workflow management
• Mentor junior offshore team members
• Review loan files prior to submission
• Identify opportunities to improve internal systems and processes
• Contribute to the continued growth of our operations team

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What We're Looking For
Essential Experience

We're seeking an experienced Australian mortgage professional who has:

• Ideally, you'll have at least 3–5 years' experience supporting Australian mortgage brokers
• Extensive knowledge of Australian residential lending
• Experience managing loan applications from submission through settlement
• Strong understanding of Australian lender policies
• Experience using Mercury Nexus (highly regarded)
• Experience using ApplyOnline
• Excellent written and spoken English
• Outstanding organisational skills
• Exceptional attention to detail
• Ability to manage multiple applications simultaneously
• Strong problem-solving abilities
• Confidence working independently while collaborating within a team

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Highly Regarded Experience

Experience with any of the following will be highly regarded:

• Commercial Lending
• Business Lending
• Private Lending
• Development Finance
• Construction Finance
• Asset Finance
• SMSF Lending
• Leadership or mentoring experience

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What Success Looks Like

Within your first 12 months you'll become a trusted member of the Queensland Capital Solutions team by:

• Successfully managing a portfolio of lending applications
• Supporting Australian brokers with increasingly complex transactions
• Assisting in mentoring junior offshore staff
• Identifying opportunities to improve operational workflows
• Delivering an exceptional client experience
• Becoming a subject matter expert across multiple lending disciplines

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Technology & Equipment

Queensland Capital Solutions believes our people should have the right tools to succeed.

We provide all business equipment required for the role, including:

• Company laptop
• Additional monitor
• Professional noise-cancelling headset
• Microsoft Office licence
• Microsoft Teams
• Mercury Nexus CRM
• ApplyOnline access
• Business software licences
• Security software and IT support

The only requirement is that you provide:

• Reliable high-speed internet connection (minimum 50 Mbps)
• Quiet, professional home office
• Backup internet connection (preferred)

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What We Offer

• Starting from ?70,000 per month (Independent Contractor), with remuneration negotiable based on experience and demonstrated expertise.

At QCS we're committed to building long-term careers—not simply filling positions.

We offer:

• Competitive remuneration
• Performance bonus opportunities
• Structured onboarding and ongoing training
• Daily collaboration with experienced Australian brokers and our Lending Manager
• A supportive and experienced offshore team
• Exposure to residential, commercial, business and private lending
• Genuine career progression opportunities
• Long-term employment with a growing Australian finance advisory firm

Benefits After Successful Completion of Six Months

• HMO reimbursement
• SSS subsidy
• PhilHealth subsidy
• HDMF subsidy
• Paid Annual Leave
• Paid Personal Leave
• Christmas Bonus
• Annual Performance Review
• Salary Review
• Professional development opportunities

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Our Culture

Our team is built on five core values:

Integrity
Doing the right thing, every time.
Ownership
Taking responsibility and following through.
Continuous Improvement
Always looking for better ways to serve our clients.
Professionalism
Delivering work we're proud of.
Teamwork
Supporting each other to achieve outstanding results.

We're looking for someone who shares these values and wants to build a long-term future with Queensland Capital Solutions.
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This Role Is Not Suitable If You:

• Have no experience supporting Australian mortgage brokers
• Prefer repetitive administrative work with little ownership
• Require constant supervision
• Are looking for a short-term position
• Are uncomfortable working in a fast-paced environment

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Ready to Build Your Career?

If you're an experienced Australian mortgage professional looking for a long-term opportunity where your expertise is genuinely valued, we'd love to hear from you.

Please submit:

• Your current resume
• A brief cover letter outlining your Australian mortgage experience
• Details of the CRM platforms and lender systems you've used
• Your earliest available commencement date

Shortlisted applicants will complete a technical assessment and interview before progressing to a final interview with our Australian management team.

Join Queensland Capital Solutions and become part of a business that's helping shape the future of Australian finance.