Accounting Virtual Assistant / Customer Service Representative | QuickBooks & Customer Support

Accounting Virtual Assistant / Customer Service Representative | QuickBooks & Bookkeeping Experience

Work From Home | Full-Time | Long-Term Opportunity

We are looking for an experienced Accounting Virtual Assistant / Customer Service Representative to join our team and support the day-to-day operations of a growing US-based company.

This is a hybrid role for someone who is comfortable working directly with customers while also handling billing, invoicing, bookkeeping, accounts receivable, and administrative tasks.

We are looking for someone who is highly organized, reliable, detail-oriented, and confident communicating with customers in English.

What You Will Do

Customer Service & Administrative Support

• Answer customer inquiries through phone, email , and other communication channels
• Assist customers with questions regarding services, billing, invoices, and accounts
• Handle customer concerns professionally and efficiently
• Follow up with customers when needed
• Schedule appointments and coordinate with internal teams
• Maintain accurate customer records and CRM information
• Perform general administrative and virtual assistant tasks

Accounting & Bookkeeping Support

• Create and process invoices
• Record and track payments
• Assist with Accounts Receivable and Accounts Payable
• Follow up on outstanding invoices and customer balances
• Assist with billing and collections
• Reconcile transactions and financial records
• Perform data entry and maintain accurate accounting records
• Assist with basic bookkeeping and financial reporting
• Work with QuickBooks Online or similar accounting software
• Prepare spreadsheets and reports as needed

Requirements

• 2+ years of relevant experience in accounting, bookkeeping, billing, accounts receivable, collections, or financial administration
• Previous experience in customer service, virtual assistance, or administrative support
• Experience with QuickBooks Online is strongly preferred
• Strong understanding of basic accounting and bookkeeping principles
• Excellent written and spoken English
• Strong communication and customer service skills
• Excellent attention to detail and accuracy
• Strong organizational and time-management skills
• Comfortable working with spreadsheets, CRM systems, and online software
• Able to work independently with minimal supervision
• Reliable internet connection and a suitable work-from-home setup
• Willingness to work during US business hours

Preferred Experience

Candidates with experience in any of the following are highly encouraged to apply:

• QuickBooks Online
• Bookkeeping
• Accounts Receivable
• Accounts Payable
• Billing and Invoicing
• Collections
• Customer Service
• Virtual Assistance
• Administrative Support
• CRM systems
• Home service or other US-based businesses

What We Are Looking For

We are looking for someone who is more than just an entry-level VA. The ideal candidate has real-world experience handling both customer communication and accounting-related responsibilities.

You should be someone who is:

• Reliable — You show up on time and follow your schedule.
• Online — You have a dependable internet connection and backup plans when necessary.
• On Task — You remain focused and productive during working hours.
• Detail-Oriented — You understand that accuracy is critical when handling customer and financial information.
• Proactive — You can identify problems and take action without waiting to be told every step.
• Professional — You communicate clearly and represent the company well when dealing with customers.

How to Apply

Please submit your application with:

1. Your updated resume
2. A brief summary of your relevant accounting, bookkeeping, customer service, or VA experience
3. Your experience with QuickBooks Online or other accounting software
4. Your preferred hourly rate
5. Your availability and the hours you can work in US time zones

Please include the word “ACCOUNTING VA” in your application so we know you read the entire job post.

We are looking for someone interested in a long-term opportunity and are ready to move quickly with qualified candidates.