Client Operations Coordinator

I’m looking for one full-time Client Operations & Communications Manager to keep daily work moving inside a specialist marketing agency serving stand-up comedians, comedy producers, and live comedy venues.

You will coordinate the flow of information between clients, our internal delivery team, third-party contacts, and ClickUp.

This is not a marketing role.

You will not be responsible for marketing strategy, running ads, sales, or growing our business.

Your role is to keep client requests, campaign details, changes, blockers, follow-ups, and internal handoffs organised and moving.

What This Role Is

Information comes into the business through:

• Email
• WhatsApp
• Intake forms
• Google Drive and Google Docs
• Ticket links
• ClickUp
• Call notes and recordings
• Internal messages

Your job is to turn scattered information into clear action.

You will work with:

Clients, to collect information, answer routine questions, and keep them updated
Internal tea ---------- mbers, to make sure requests reach the right person and delivery work has what it needs
Venues, ticketing contacts, agents, managers, and other third parties when campaign setup requires their involvement

The goal is simple:

No legitimate client request or campaign should stall because information is missing, unclear, scattered, or not followed up.

Main Responsibilities

• Review client email s, messages, forms, and ClickUp activity
• Identify what action needs to be taken
• Create and update campaign and client records in ClickUp
• Track missing campaign details, access, ticket links, budgets, creative, pixels, and approvals
• Make sure client questions and requested changes reach the correct tea ---------- mber
• Draft client replies and, once trained, send routine responses
• Follow up with clients and third-party contacts when information or access is needed
• Track unresolved questions, blockers, and follow-ups
• Help the delivery team find the information it needs
• Keep client and campaign information organised
• Send a short daily update on what moved, what is blocked, and what needs the founder

There will be training.

I still need someone who can learn quickly, take ownership, and work without every task being individually assigned.

What Good Looks Like

• You keep client requests, changes, and follow-ups moving without waiting for every task to be individually assigned
• You turn scattered or incomplete information into clear next steps
• You ask questions early when something is unclear, bringing the context you have and your best view of what should happen next
• You communicate clearly with clients, internal tea ---------- mbers, and third-party contacts
• You keep ClickUp current so the team can see what changed, what is blocked, and what happens next
• You return to open items and follow through on commitments without needing constant reminders
• You use the available information before going back to a client for something we may already have
• You follow established processes while also pointing out practical ways they could be improved
• The business becomes calmer and easier to run because fewer things need to be chased or personally handled by the founder

What You Need

Excellent written English
Strong attention to detail
Experience in operations, project coordination, client communication, account support, or a similar role
Able to organise messy or incomplete information
Comfortable using Gmail, Google Drive, Google Sheets, WhatsApp, and project-management tools
Comfortable following structured workflows and checklists
Full-time availability
Reliable internet and computer
Able to work independently in a remote environment
Organised, responsive, and comfortable taking ownership

Experience with ClickUp, GoHighLevel, Meta Ads Manager, marketing agencies, ticketing platforms, or US-based clients is helpful but not required.

Being a marketer is not the main requirement.

Being a strong operator is.

This Is Not
A marketing strategist role
A media buying role
A creative role
A sales role
A simple data-entry role
A role focused on marketing our own business
A role where you wait passively for instructions
Working Hours

Regular Philippine daytime hours are fine.

You will not be required to work a permanent US night shift. The team works asynchronously, but client communication and daily operational work must move reliably.

How to Apply

• Start your application with the word COMEDY
• Use 6 Application Points
• Include a short summary of your most relevant operations or client-coordination experience

Applications that do not follow these instructions will not be reviewed.

Final Note

Most applicants will not be a fit for this role.

I’m not looking for someone who only waits for tasks.

I’m looking for someone organised, sharp, proactive, and comfortable owning daily operations.

The right person will make the business noticeably clearer and easier to run.