Customer Support Specialist – Part-Time (20h) or Full-Time (40h)

About Valberg Commerce

Valberg Commerce is a growing eCommerce company based in Dubai, working with international brands to deliver outstanding online shopping experiences. We believe that exceptional customer service is one of the key drivers of long-term business success, and we're looking for someone who shares that mindset.

About the Role

We are looking for a proactive and detail-oriented Customer Support Specialist to join our remote team. In this role, you will be the first point of contact for our customers, ensuring every interaction is handled professionally, efficiently, and with empathy.

Whether it's answering questions, tracking orders, processing returns, or helping customers find the right solution, you'll play an important role in creating an outstanding customer experience.

We are open to both Part-Time (20 hours/week) and Full-Time (40 hours/week) applicants.

Responsibilities

• Respond to customer inquiries via email , live chat, and social media. (Ticket Software)
• Track and monitor customer orders.
• Assist customers with shipping updates and delivery issues.
• Process returns, refunds, and exchanges according to company policies.
• Review and apply discount codes and vouchers when appropriate.
• Resolve customer concerns quickly while maintaining a high level of customer satisfaction.
• Document customer interactions accurately within our support platform.
• Collaborate with other tea ---------- mbers to improve processes and customer experience.
• Use translation tools such as DeepL to communicate with customers in different languages when required.

What We're Looking For

• Excellent written and spoken English.
• Previous experience in customer support, preferably within eCommerce.
• Strong communication and problem-solving skills.
• Empathetic, patient, and customer-focused mindset.
• High level of attention to detail and organizational skills.
• Comfortable working with customer support software and online tools.
• Confident using AI and productivity tools, including ChatGPT and DeepL.
• Able to work independently in a remote environment while staying organized and accountable.
• Reliable internet connection and a professional work environment.

Nice to Have

• Experience with Shopify.
• Experience using help desk platforms such as Gorgias, Zendesk, Freshdesk, or similar.
• Familiarity with international shipping and logistics.
• Additional language skills are a plus but not required.

How to Apply

If you're passionate about delivering excellent customer experiences and enjoy solving problems, we'd love to hear from you.

Please send us:

• Your CV/Resume
• A short introduction about yourself
• Your preferred working model (Part-Time or Full-Time)
• Your earliest possible start date (preferable latest august 15)
• Your expected hourly or monthly compensation

Join Valberg Commerce and help us create exceptional experiences for customers around the world.