Customer Service Representative (Shopify E-commerce) | Remote | 4$/Hr

About Us
We are a fast-growing e-commerce brand committed to providing an outstanding shopping experience to customers around the world. We are looking for a proactive, detail-oriented, and customer-focused Customer Service Representative to join our remote team.
If you enjoy solving problems, communicating with customers, and working in a fast-paced online business, we'd love to hear from you!

Position
Customer Service Representative (Remote)
Employment Type: Part time
Location: Work From Home (Philippines)
Working Hours: Approximately 30 hours per week

Responsibilities
Your daily responsibilities will include:
Respond to customer inquiries via email , live chat, and social media in a timely and professional manner.
Handle order tracking, shipping updates, returns, refunds, exchanges, and cancellations.
Assist customers with product questions before and after purchase.
Investigate delivery issues and coordinate with suppliers and logistics partners.
Resolve customer concerns while maintaining a positive customer experience.
Update customer records and order notes in Shopify and customer support software.
Escalate complex cases when necessary.
Maintain accurate reports of customer interactions.
Help improve customer satisfaction by identifying recurring issues and suggesting solutions.

Requirements
We're looking for someone who has:
At least 2 years of customer service experience (e-commerce preferred).
Excellent written and spoken English.
Experience using Shopify is highly preferred.
Experience with Gorgias, Zendesk, Freshdesk, or similar helpdesk software is an advantage.
Strong problem-solving and communication skills.
Excellent attention to detail.
Ability to multitask and work independently.
Reliable computer with high-speed internet connection.
Positive attitude and willingness to learn.

Nice to Have
Experience working with dropshipping stores.
Knowledge of Parcel Panel, 17Track, or shipping platforms.
Experience handling supplier communications.
Familiarity with Google Workspace and Microsoft Excel.

What We Offer
Long-term, stable remote position.
Friendly and supportive team.
Career growth opportunities.

How to Apply
Please submit the following:
1. Your updated resume.
2. A short introduction explaining why you're a great fit for this role.
3. Include the phrase "Customer First" at the beginning of your application so we know you carefully read the job post.

Only shortlisted candidates will be contacted.
We look forward to meeting our next Customer Service Representative!