Customer Service / Dispatcher – Chimney Sweep & Repair

We are a U.S.-based chimney sweep and repair company looking for a reliable, native-level English speaker to handle customer service and dispatching. You'll be the voice of our company—booking appointments, answering customer questions, and coordinating our field technicians.

Experience with Jobber CRM is a plus, but not required. We'll train you on our system. What matters most is your communication skills, professionalism, and ability to handle customer calls with confidence.

Responsibilities:

Answer inbound customer calls and email s

Schedule and reschedule service appointments

Dispatch technicians using our CRM

Send follow-up confirmations and estimates

Handle cancellations and reschedules professionally

Requirements:

Fluent / native-level English (clear speaking voice)

Strong customer service skills

Reliable internet and quiet workspace

Available for U.S. Eastern Time business hours (9 AM – 5 PM ET)

Experience with any CRM is helpful but not required

Wage/Salary: $5.00/hour to start

Pay Increases: $0.25/hour raise every 3 months (performance-based). Hit 1 year and you'll be at $6.00/hour.

Desired Hours per Week: 40