Sales Support Officer (Remote – Philippines)

Job Title: Sales Support Officer (Remote – Philippines)
Job Type: Full-Time
Salary Range: PHP 50,000 – 60,000/month

Please note: All applications must be submitted strictly through our application form:
ruach-gtm.vercel.app/apply

Job Description:

Ruach Industries, a Queensland, Australia-based prefab/modular homes company, is looking for a Sales Support Officer to join our remote team. This role combines administrative coordination with direct customer engagement — keeping our sales pipeline accurate, responsive, and moving.

You'll work closely with our sales, design, and operations teams, managing CRM records and sales documentation while also handling inbound customer inquiries and lead follow-up.

Responsibilities:

Sales Administration & CRM

Maintain and update CRM records, ensuring the pipeline reflects accurate, current status
Prepare and issue quotes, proposals, and supporting sales documentation
Track follow-up schedules and ensure timely touchpoints with prospects
Coordinate with design and production teams on order specifications and timelines
Generate sales reports and pipeline summaries for leadership

Customer Engagement

Respond to inbound inquiries via phone, email , and chat
Qualify new leads and route them to the appropriate sales consultant
Schedule appointments, site visits, and consultations
Provide first-line product and pricing information to prospective clients
Follow up with warm leads to maintain engagement through the sales cycle

General

Act as a liaison between sales consultants, design, and operations
Maintain accurate, up-to-date customer files and records
Support ad hoc sales campaigns and promotional activity

Requirements:

Prior experience in sales support, administration, or customer service
Strong written and verbal English communication
Comfortable working within a CRM system (e.g. HubSpot, Zoho, or similar)
Proficient in Microsoft Office / Google Workspace
Highly organised, with the ability to manage multiple priorities
A professional, customer-first manner across phone and email

Nice to Have:

Experience in construction, real estate, or prefabricated/modular homes
Experience supporting Australian clients or working across AU time zones

Work Hours: Must be available to align with Queensland, Australia business hours (AEST)