Virtual Admin Assistant (ServiceM8)

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ServiceM8 Admin Assistant (Full-Time)
Job Summary

We are looking for a detail-oriented and tech-savvy ServiceM8 Admin Assistant to join our team full-time. This role primarily focuses on building ServiceM8 digital forms, creating document templates, and providing administrative support across multiple client accounts in an agency environment. Training will be provided to help you develop your ServiceM8 expertise.

Key Responsibilities
Build and maintain ServiceM8 digital forms and document templates.
Learn client workflows for quoting, invoicing, forms, and job management within ServiceM8.
Provide general administrative support across multiple client accounts.
Assist with documenting internal processes and improving workflows.
Support client onboarding, scoping, feedback, and ongoing system enhancements.
Assist with ServiceM8 setup, customization, and optimization as your knowledge grows.

Required Qualifications
High attention to detail, particularly in formatting, layout, and consistency.
Intermediate to advanced Microsoft Word skills,
Strong written and spoken English communication skills.
Basic experience building ServiceM8 forms or similar form/document template systems (preferred but not required).

Preferred Qualifications
Experience designing dynamic document templates.
Experience with AI tools such as ChatGPT, Gemini, or Microsoft Copilot.
Familiarity with ServiceM8 Job Management software.
Experience supporting Australian clients.
Knowledge of Meta Business Suite and Google Business.
Strong understanding of merge fields, conditional logic, and dynamic document content.
At least 2 years of Virtual Assistant or administrative experience.