Language Services Executive

We are seeking a polished, detail-oriented Language Services Executive to join our growing translation services company. This position is designed to develop alongside the business, with responsibilities expanding as the employee becomes familiar with our systems, services, and client workflow.

Initially, the primary responsibility of this role will be processing translation requests through our proprietary software platform. This includes reviewing client documents, entering information accurately, preparing translation orders, checking completed documents for formatting and accuracy, and helping ensure each request is completed efficiently and professionally.

As the employee becomes fully trained and comfortable with our services and internal processes, the position will gradually transition toward a greater focus on client communication and customer service. Responsibilities will expand to include answering incoming phone calls, responding to client email s, assisting with service inquiries, explaining our process and requirements, providing order updates, and helping guide clients from their initial inquiry through completion of their order.

Translation-related work will remain part of the position as needed, but over time, the primary focus will shift toward phone communication, email correspondence, client relations, and overall customer experience.