Shopify Customer Support Assistant

About Us

We are a growing Shopify fashion store selling mainly in Ireland. We are looking for a reliable Customer Support Assistant to manage customer email s and help customers with refunds, returns, exchanges, and order issues.

This is a long-term position.

Responsibilities

• Reply to customer email s in English.
• Handle refunds, returns, exchanges, and cancellations.
• Process refunds in Shopify.
• Check order status and tracking information.
• Update customer information when needed.
• Help solve customer issues professionally.
• Follow our customer service guidelines.
• Work independently and ask questions only when necessary.

Requirements

• Good written English.
• Basic to intermediate Shopify experience.
• Able to process refunds and manage orders in Shopify.
• Organized and detail-oriented.
• Friendly and professional communication.
• Quick learner.
• Reliable internet connection.

Nice to Have

• Experience with Gmail.
• Experience with fashion or eCommerce stores.
• Familiar with ChatGPT or other AI tools.

To Apply

Please answer these questions:

1. Have you worked with Shopify before?
2. Have you ever processed refunds in Shopify?
3. How would you respond to an unhappy customer?
4. What is your expected hourly rate?
5. Start your application with the word Olive so we know you read the full job post.

We are looking for someone who can learn quickly, work independently, and provide excellent customer service.