PROPERTY MANAGEMENT VIRTUAL ASSISTANT (UK HOURS FOR UK BASED REAL ESTATE AGENCY)

PROPERTY MANAGEMENT VIRTUAL ASSISTANT (UK HOURS) – WEST LONDON ESTATE AGENCY
Full time, long term | Subject line: PM1025

We are a well-established, single-branch estate agency in West London, seeking an experienced property management VA who takes ownership of tasks from start to finish, not someone who waits to be told the obvious next step.

This role is NOT suitable for someone who:

• Sends a template without checking every detail is correct for that specific tenant/property
• Reports "tenant did not answer" as a finished outcome rather than a problem to solve
• Uploads a document without checking the content matches what's on file

What "good" looks like in this role – read carefully before applying

-Example 1: You're asked to tell a tenant a contractor is coming. Good practice means using the correct template, filling in every variable (date, time, contractor name, property address), checking it reads correctly before sending, and sending by text as well as email if the visit is within 48 hours.

-Example 2: You're asked to call a tenant and there's no answer. Good practice means leaving a voi cemail , sending a text and an email saying you tried to reach them, trying an alternative contact if one is on file (e.g. a named flatmate or guarantor), and reporting back not just "no answer" but what you did about it.

-Example 3: You're asked to upload a certificate. Good practice means checking the address and title match the property file, checking the expiry date matches what you're entering into the system, and flagging it immediately if something looks wrong.
If this way of working sounds obvious to you, you're the person we want.

Strict working hours (UK hours, please check carefully):

• Monday to Friday: 9:00 AM–6:00 PM UK time (4:00 PM–1:00 AM Manila time)
• Saturday: 9:00 AM–2:00 PM UK time (4:00 PM–9:00 PM Manila time)
• No other job or study commitments during these hours.

Responsibilities

• Daily summary email of completed and ongoing tasks, including anything unresolved and why
• Diary management for the Director: appointments, reminders, client confirmations
• Inbox monitoring: respond, filter, forward appropriately, flag anything urgent immediately
• Marketing support and customer service communication
• Coordinating right to rent checks, referencing, gas safety certificates (CP12), EICR/electrical safety checks, and deposit protection scheme (TDS/DPS) admin
• Tenant and contractor liaison, including chasing unresponsive contacts through multiple channels until resolved
• Working daily within 10ninety

Requirements

• Minimum 1 year in property management (UK experience clearly flagged if you have it)
• Advanced Word, Excel, Outlook, Canva
• Confident written and excellent spoken English, including phone calls
• Demonstrated ability to work independently and use good judgement on when to escalate

Salary & benefits

• From $1,050/month, higher depending on skills and experience
• 13th-month pay and annual bonus after 3-month probation
• Health care insurance contribution
• Most Filipino public holidays observed
• 10 vacation days, November–March, after probation

How to apply
1) Link to your CV
2) Confirm 1+ years' property management experience (flag clearly if UK-based)
3) Confirm you're happy with the working hours and salary
4) Confirm your earliest start date and that you have no other job/study commitments during these hours
5) Give one example of your computing skills (e.g. advanced Excel functions, mail merge, Canva)
6) Tell us the name of the software mentioned in this ad under Responsibilities
7) Subject line: PM1025

Applications that miss question 6 will not be shortlisted — it tells us you've read the ad properly.