Customer Engagement Specialist (Chat) — Remote, Day Shift, Growing E-Commerce Brand

About us We're a fast-growing UK-owned digital media company running direct-to-consumer subscription brands with customers across the US and Europe. Small team, high standards, zero corporate politics. We promote from within — our next team supervisor will come from this hire round.

The role You'll manage live chat conversations with our subscribers: building rapport, answering messages quickly and personally, and guiding customers to the content and offers that fit them. You'll be trained 1-on-1 by the founder using a structured 2-week program — no experience required. We care about how you think and communicate, not your CV.

What you'll do

Hold engaging 1-on-1 chat conversations with subscribers (English)
Learn our playbooks: rapport building, personalization, upselling
Keep customer notes and follow-ups sharp
Send a short end-of-shift report daily
Give feedback upward — you're the closest person to the customer

What we're looking for

Excellent written English (B2 or higher)
Typing speed 50+ WPM (you'll be asked for a test result)
Stable internet, 100+ Mbps (screenshot required)
Reliable, coachable, thick-skinned about feedback
Comfortable with mature/adult-themed conversations (disclosed fully at interview — ask us anything)
Empathy + persuasion: you can read people through text

What you get

Fixed hourly base + uncapped performance commission on your own results
Paid on a fixed day, every time, no exceptions
1-on-1 daily training with the founder for your first weeks
A real promotion path: supervisor and team-lead roles will be filled from inside
Day shift, fully remote, long-term role