Customer Service Representative with Australian Accent

We’re looking for a Philippines-based customer service professional with a natural or near-native Australian accent, and a communication style to support our Australian buyers agency.

You’ll communicate with prospective and existing clients, respond to enquiries, complete follow-ups, coordinate appointments and ensure each person receives a warm, professional experience.

This will begin as a part-time contractor role, with the potential to grow into full-time work.

What you’ll be doing

• Responding to client enquiries by phone, email and message
• Completing follow-up calls and keeping clients updated
• Booking and confirming appointments
• Recording accurate notes and updating client information
• Following up on outstanding actions
• Communicating clearly with the internal team
• Helping improve customer service processes as the role develops

What we’re looking for

• A clear, natural Australian accent
• Strong spoken and written English
• Previous customer service, call handling or appointment-setting experience
• Warm, confident and professional communication
• Strong attention to detail and reliable follow-through
• Comfortable learning new systems and following processes
• Proactive, coachable and able to work without being chased

Experience supporting an Australian business, property company or buyers' agency would be highly regarded.

Hours and arrangement

• Part-time to begin
• Potential to move into a full-time role
• Availability during agreed Melbourne business hours
• Ongoing contractor arrangement
• Shortlisted applicants may be invited to complete a small paid trial

How to apply
Please send:

• A 2 to 3 minute Loom video introducing yourself, outlining your relevant experience and explaining why you’re interested in the role
• A brief example of your experience supporting Australian customers or businesses
• Your availability and preferred working hours
• Your hourly rate
• Your earliest available start date

Applications without a Loom video will not be considered.