VIP Host / VIP Account Manager (Online Casino Experience Required)

Job Type: Full-Time
Work Hours: Flexible (Must be availaJob Type: Full-Time
Work Hours: Flexible (Must be available for US time zones)
Location: Remote
Salary: Competitive (Based on experience) + Performance Bonuses

About the Role

We’re looking for an experienced VIP Host to manage and grow relationships with our high-value players. This role is not basic customer support — it requires strong communication, retention skills, and a solid understanding of online casino / sweepstakes casino environments.

You’ll be the main point of contact for VIP players, responsible for personalized offers, player satisfaction, and long-term retention.

Key Responsibilities

Manage a portfolio of VIP players and maintain strong relationships

Communicate with players via email , chat, and messaging platforms

Offer personalized promotions, bonuses, and retention incentives

Handle escalations with professionalism and empathy

Monitor player activity and flag opportunities for reactivation or rewards

Coordinate with internal teams (support, compliance, marketing)

Ensure VIP players feel valued, heard, and prioritized at all times

Requirements

Proven experience as a VIP Host / Account Manager in an online casino or sweepstakes casino

Strong written English (clear, professional, friendly tone)

Excellent customer relationship and retention skills

Comfortable handling high-value players and sensitive situations

Familiar with casino terminology (VIP tiers, bonuses, playthrough, redemptions, etc.)

Highly organized, reliable, and responsive

Experience with CRM tools is a plus

Nice to Have

Experience working US-facing casino players

Background in retention, loyalty, or VIP programs

Understanding of responsible gaming practices

What We Offer

Long-term, stable remote position

Competitive pay with performance-based bonuses

Opportunity to grow with a fast-scaling online gaming brand

Direct communication with management and real decision-making impact

How to Apply

Please apply with:

A short intro about your VIP casino experience

Examples of how you’ve handled VIP players or retention situations

Your availability and expected monthly salary

Only applicants with online casino / sweepstakes casino VIP experience will be considered.ble for US time zones)
Location: Remote
Salary: Competitive (Based on experience) + Performance Bonuses