Customer Support Representative (USA Social Sweepstakes Experience Required)

???? IMPORTANT – EXPERIENCE REQUIRED

We are ONLY looking for candidates who have:

? Worked for a USA Social Sweepstakes Casino

? Handled Sweep Coins (SC) & Gold Coins (GC)

? Experience with redemptions / cashout reviews

???? Your Responsibilities

Respond to customer tickets (Zendesk, Intercom, Freshdesk, etc.)

Handle redemption reviews & explain playthrough requirements

Investigate suspicious gameplay activity

Escalate KYC / AML concerns

Maintain professional tone even with angry players

Process account reviews and document decisions clearly

Coordinate with payments team when needed

Follow strict compliance procedures
? Knowledge of playthrough / rollover requirements

? Familiarity with AML / KYC verification processes

If you do NOT have sweepstakes casino experience, please do not apply.

???? Ideal Candidate

Previous experience in US social sweepstakes platform (REQUIRED)

Excellent written English (very important)

Calm under pressure

Strong understanding of compliance & fraud monitoring

Comfortable handling high-value players

Can work independently

Detail-oriented & organized

???? How to Apply

When applying, please include:

The name of the sweepstakes platform you worked for

What payment processors you handled

Example of a difficult customer situation you resolved

Your expected monthly salary (USD)

Your availability (EST hours)

Applications without sweepstakes experience will not be considered.