Virtual Assistant for Growing Cleaning Company (Full-Time | Long-Term)

We are a fast-growing commercial and residential cleaning company based in Minnesota, USA, and we're looking for a dependable, professional Virtual Assistant to become a long-ter ---------- mber of our team.

This is more than just an administrative role. You'll be one of the first people our customers interact with, so we're looking for someone who communicates confidently, enjoys helping people, and can keep things organized in a fast-paced environment.

Responsibilities
Answer incoming phone calls professionally
Respond to customer inquiries via phone, email , and text
Schedule residential and commercial cleaning appointments
Provide estimates using our pricing guidelines
Enter jobs into our scheduling software
Send invoices and payment reminders
Follow up with customers after estimates and completed jobs
Confirm upcoming appointments
Coordinate schedules with our cleaning teams
Maintain accurate customer records
Handle general administrative tasks as assigned

We're Looking For Someone Who:
Speaks fluent English with a clear, professional accent
Has excellent written and verbal communication skills
Has previous experience working as a Virtual Assistant or Customer Service Representative
Is comfortable speaking with customers over the phone
Is organized, detail-oriented, and dependable
Learns new software quickly
Can multitask and prioritize effectively
Has a friendly personality and enjoys helping customers
Is comfortable working independently
Has reliable internet and a quiet home office
Preferred Qualifications
Experience working with service-based businesses (cleaning, HVAC, plumbing, landscaping, etc.)
Experience with CRM or scheduling software
Sales or customer service experience
Experience providing estimates or booking appointments
Familiarity with invoicing and payment follow-up

What Success Looks Like

Our ideal tea ---------- mber is someone who can confidently answer the phone, make customers feel taken care of, has great customer service skills, schedule jobs accurately, keep our calendar organized, and help convert leads into paying customers through excellent communication and follow-up.

We value professionalism, reliability, attention to detail, and a positive attitude. We're looking for someone who wants to grow with our company for the long term.

To Apply

Please include:

A brief introduction about yourself
Your resume
Your English proficiency level
A 1-2 minute voice recording introducing yourself
Your previous customer service or Virtual Assistant experience
Your expected monthly salary (USD)
Your internet speed
Your availability (including your ability to work U.S. Central Time business hours)

Bonus: Tell us about a time you successfully handled a difficult customer or helped close a sale.

We look forward to finding someone who is dependable, proactive, and excited to grow with our team!