Experienced Customer Service Manager – Ecommerce – FT UK Hours – Permanent

Main Responsibilities:

First point of contact for all incoming sales & customer service calls, email s, messages, web chats and whatsapp, re-direction to Sales Manager if needed

Obtaining customers information to provide written quotes

Provide “light” training to customers on how to use the site effectively.

Process online orders as required, working with Ops and Buying teams

Liaise with the Logistic Manager to obtain shipment quotes for overseas online customer orders.

Monitor 3 x Company Mailboxes for incoming new customer requests, reply as and when required.

Provide support via email or telephone call to customers with “stranded baskets” to assist them in successfully completing their order.

Using Amazon / Ebay

The successful candidate will require to have:

Minimum 3 years experience within customer service is essential, ideally in overseas &/or technical products market

Professional verbal and written english skills

Previous work with amazon/Ebay would be an advantage

Confident & articulate telephone manner.

Strong attention to detail and be methodical with process

Brilliant organisational skills

Excellent time management and prioritisation skills

Proficient in Microsoft Office Suite (Outlook, Excel, Word etc)

Package offered:

Permanent, Full-time role 37.5 hours per week UK time 9aM GMT to 5pm GMT

$5per hour

To apply for the job – please follow the specific instructions below.
1. Send a cover letter detailing your years of experience in CS, why you make a customer service superstar and why we shoudl employ you.
2. CV
3. 1 minute voice sample