Customer Service Representative

Remote Customer Service Representative (Philippines) – Construction & Exterior Services | Full-Time | Long-Term Opportunity
About Us

We are a growing U.S.-based construction and exterior services company committed to delivering exceptional craftsmanship and outstanding customer service. We are currently seeking a professional Remote Customer Service Representative based in the Philippines to join our team.

This is a 100% remote, full-time, long-term position. We are looking for someone who wants to build a lasting career with a stable and growing company.

Position Overview

As our Remote Customer Service Representative, you will be the first point of contact for our customers. You will answer inbound calls, respond to email s and text messages, schedule appointments, provide project updates, and ensure every customer receives exceptional service from start to finish.

If you are organized, professional, and passionate about helping customers, we would love to hear from you.

Responsibilities
Professionally answer incoming phone calls, email s, and text messages.
Respond promptly to customer inquiries.
Schedule appointments and manage calendars.
Follow up with leads and existing customers.
Update and maintain customer information in our CRM.
Coordinate with project managers and office staff.
Resolve customer concerns with professionalism and empathy.
Keep customers informed throughout every stage of their project.
Complete administrative and customer support tasks as assigned.
Qualifications
Must be based in the Philippines.
Excellent written and spoken English.
Previous Customer Service experience is required.
Experience in construction, roofing, home improvement, or exterior services is an advantage.
Professional phone etiquette and communication skills.
Strong organizational and multitasking abilities.
Comfortable using CRM software, Google Workspace, Microsoft Office, and other online tools.
Reliable high-speed internet connection.
Quiet home office with minimal background noise.
Backup internet and power source are highly preferred.
We're Looking For Someone Who Is
Professional, reliable, and trustworthy.
Customer-focused with a positive attitude.
Self-motivated and able to work independently.
Detail-oriented and organized.
A strong communicator with excellent problem-solving skills.
Looking for a long-term remote career, not just another job.
What We Offer
???????? Remote work from anywhere in the Philippines.
Full-time, long-term employment.
Competitive salary based on experience.
Performance-based raises and bonuses.
Paid training and ongoing support.
Opportunities for career advancement as our company grows.
Friendly, supportive, and professional work environment.
How to Apply

Please submit:

Your updated resume.
A brief introduction about yourself.
Details of your customer service experience.
Your internet speed test result.
Your expected monthly salary.
Your earliest available start date.

To confirm you've read this entire job posting, begin your application with the phrase: "Professional CSR Ready."

If you're a motivated customer service professional in the Philippines looking for a stable, long-term remote opportunity with a growing U.S. construction company, we'd love to hear from you.