Appointment Setter

Starting Salary: $1,200 USD per month
Work hours: Mon to Fri, 8PM to 5AM — Philippines Time (8AM to 5PM New York / US Eastern)
Working for: A US company based in New York City — global architecture, landscape and master planning firm in the luxury health & wellness sector
Long-term
Fully remote

About the Role

We are looking for a confident, well-spoken Appointment Setter to be the first point of contact for warm leads coming into a boutique international design firm.

Our clients are not everyday consumers. They are executives at five-star hotel groups, resort developers, and owners building high-end wellness retreats. Your job is to reach these leads fast, hold a professional conversation, and secure a qualified appointment with our CEO or Chief Strategy Officer.

Speed matters. Leads come in through paid campaigns, and the goal is to make first contact within five minutes of the enquiry landing.

Key Responsibilities
Respond to every new inbound lead within 5 minutes by phone, text, and email
Make outbound calls to warm leads who have already expressed interest in our services
Leave a professional voi cemail and follow up by email when a lead does not answer
Qualify leads against defined criteria before scheduling appointments
Book appointments accurately into the company calendar system (GoHighLevel)
Send booking confirmations and reminders 24 hours and 1 hour before each scheduled call
Keep leads warm and engaged between booking and call day so they show up
Copy the internal team on lead correspondence so everyone has full visibility
Maintain accurate, up-to-date records of every interaction in the CRM
Meet or exceed daily and weekly appointment-setting targets
Report objections, patterns, and lead feedback back to the team

What We're Looking For
Exceptional spoken English — clear, natural, unhurried, and easy to listen to. You will be speaking with senior executives, so a calm, low-pitched, measured speaking voice is essential. Any accent is fine.
Call centre or cold calling background — you are comfortable picking up the phone and starting a conversation with a stranger
A professional, understated manner — this is a luxury, high-value service. We build rapport, we do not pressure or badger
Organised and reliable — you follow through on callbacks and keep the calendar clean
Goal-oriented with a hunger to hit targets
Comfortable on a night shift aligned to US Eastern business hours
Previous experience in appointment setting, telemarketing, sales, or customer service is a plus
Familiarity with CRM tools (GoHighLevel experience is a strong advantage)
Able to handle rejection gracefully and stay motivated

What Success Looks Like
Every new lead contacted within 5 minutes, every time
Consistently hitting weekly dial, conversation, and appointment booking targets
A high show-up rate from the appointments you set
Clean CRM records with accurate notes on every lead interaction
Positive feedback from the leadership team on lead quality

Why Join Us
Fully remote role
Work directly with the leadership team of an international design firm
A genuinely interesting product — luxury wellness resorts, retreats, and five-star hotel projects worldwide
Supportive team environment with structured onboarding and training
Performance incentives for top setters
Opportunity to grow within the company - ----------

Interested applicants may send their PORTFOLIO, RESUME AND VOICE RECORDING USING VOCAROO STATING SOMETHING ABOUT YOURSELF, EXPERIENCE, AND PERSONAL GOALS to ---------- with subject "Appointment Setter — Urban A&O"