Receptionist (Full-Time | US Hours)

Job Overview

We are a growing US-based IT and marketing company looking for a full-time Virtual Receptionist to join our team.

As the first point of contact for our clients, you will play an important role in creating a great customer experience. You will answer incoming phone calls, assist clients with general questions, coordinate communication between clients and our team, and help keep client requests organized and moving forward.

Your Daily Responsibilities:

-Answer incoming phone calls professionally and transfer calls to the appropriate tea ---------- mber.
-Take detailed messages and accurately communicate client requests to our team.
-Answer basic questions about our services and assist clients with general inquiries.
-Respond to client email s and provide excellent customer support.
-Follow up with clients to collect information, documents, or other items requested by our team.
-Schedule appointments and meetings when needed.
-Perform data entry and maintain accurate client records.
-Maintain a client follow-up list to ensure no request, approval, or outstanding item is forgotten.
-Assist with general administrative tasks as needed.

Skills & Experience We Are Looking For:

-Excellent spoken and written English.
-Previous experience in customer service, receptionist, or administrative roles.
-Professional phone etiquette.
-Excellent communication and interpersonal skills.
-Strong organizational and multitasking abilities.
-Ability to remain calm and professional while handling multiple calls or requests.
-Comfortable using Google Workspace, Microsoft Office, and common business software.
-Fast and accurate data entry skills.
-Ability to learn new software quickly.

Work Style & Expectations:

-Friendly and professional.
-Organized and detail-oriented.
-Reliable and dependable.
-Comfortable speaking with clients throughout the day.
-Able to work independently while following established procedures.
-Proactive and willing to follow up without being reminded.

Work Schedule:

-Full-time position (40 hours per week)
-Monday through Friday
-Must be available from 9:00 AM to 5:00 PM EST (New York time).

Perks & Growth:

-Long-term stable position.
-Work directly with a growing US-based company.
-Great team to work with.
-Opportunity to grow into an administrative or operations role as the company expands.
-Structured workflows and support from our team.
-13th-month pay.
-Paid vacation and sick time.

How to Apply:

Start your application with the words: INCOMING CALLS