Virtual Assistant — Phone Support & Admin for Plumbing Business (Calgary, Alberta)

Virtual Assistant — Phone Support & Admin for Plumbing Business (Calgary, Alberta)

We're a growing plumbing service business based in Calgary, Alberta, looking for a reliable, well-spoken virtual assistant to handle incoming calls and light administrative work. This is an ongoing role for the right person.

What you'll do:

Answer incoming customer phone calls professionally and courteously
Capture customer details, job type, location, and urgency, and pass them to our team
Book appointments and manage scheduling
Basic Google Sheets data entry and organization
Keep customer and job records tidy and up to date
General administrative support as needed

What we're looking for:

Excellent spoken English with a neutral accent (non-negotiable — you'll be speaking with customers by phone)
Strong, clear, friendly phone communication skills
Comfortable and confident talking to customers
Reliable and organized, with good attention to detail
Basic proficiency with Google Sheets and general computer skills
Able to work independently and follow a script/process
Dependable internet connection and a quiet space to take calls

TO APPLY — IMPORTANT:
Please send a short voice recording (1–2 minutes) telling us:

Why you'd be a good fit for this role
A little about your phone/customer service experience

Applications without a voice recording will not be considered — we need to hear your spoken English and phone manner, as this is a phone-facing role.

We're looking forward to hearing from you!