Customer Support & Administrative Coordinator

Responsibilities:
Prepare and send contract extensions to existing renters as needed.
Create and send payment invoices to customers on time.
Respond promptly and professionally to text messages from current renters and prospective customers.
Manage and respond to Facebook Messenger inquiries regarding vehicle availability, rental rates, and booking information.
Provide excellent customer service by answering questions and directing customers through the rental process.
Maintain organized communication records and notify management of any issues requiring attention.

Qualifications:
Excellent written English and communication skills.
Strong customer service experience.
Ability to respond quickly and professionally to customer inquiries.
Highly organized with strong attention to detail.
Comfortable using Facebook Messenger, text messaging platforms, email , and basic office software.
Previous experience as a virtual assistant or customer service representative is preferred.

Preferred Skills:
Experience working with rental businesses, automotive companies, or appointment scheduling.
Ability to multitask and manage multiple conversations at once.
Dependable internet connection and reliable computer.

Position Type:
Remote
Part-time or Full-time (depending on availability)
Flexible hours with responsiveness during business hours

Primary Goal:
Ensure customers receive fast, professional communication while keeping rental agreements, contract extensions, and payment invoices organized and up to date.