Customer Service Representative
Confidential employer
Job Opening: Customer Service Representative
About the role
We're looking for a Customer Service Representative to handle our customer email support. You'll be the main point of contact for customers with questions or issues, making sure every email gets a clear, helpful, and timely response.
Responsibilities
Respond to customer email s in a professional and friendly tone
Handle common inquiries (order status, returns, shipping delays, etc.) following our support guidelines
Escalate more complex issues to the right tea ---------- mber when needed
Keep response times fast and consistent
Requirements
Strong written English (or French, depending on brand)
Clear, friendly, and professional communication style
Comfortable working independently and following SOPs
Experience with customer support is a plus
Interested?
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