Hiring Airbnb Virtual Assistant

We are looking for an experienced Airbnb Virtual Assistant to help manage the day-to-day operations of our growing short-term rental business.

This is a long-term position for someone who is organized, proactive, detail-oriented, and able to handle guest issues independently while providing excellent customer service.

Responsibilities

• Submit damage claims with proper documentation and follow up until they are resolved
• Send payment requests for parking fees, early check-ins, late check-outs, and other approved guest charges
• Respond to guest messages quickly and professionally
• Handle guest issues and find solutions while keeping guest satisfaction high
• Coordinate with cleaners to ensure properties are guest-ready before every check-in
• Coordinate repairs with maintenance vendors and schedule access as needed
• Track maintenance issues from start to completion and follow up until resolved
• Communicate updates to guests when maintenance may affect their stay
• Escalate urgent issues when necessary
• Maintain detailed notes and records of guest conversations and ongoing issues

Requirements

• Previous Airbnb or short-term rental Virtual Assistant experience is required
• Excellent written English
• Strong customer service and communication skills
• Excellent problem-solving ability
• Highly organized with strong attention to detail
• Able to multitask and prioritize effectively
• Comfortable making decisions independently
• Reliable computer and high-speed internet connection

Preferred Experience

Experience with one or more of the following:

• Airbnb
• Hospitable
• ----------
• VRBO
• WhatsApp

Schedule

• Full-time to start (40 hours per week) (9 am - 5 PM)

What We're Looking For

We aren't looking for someone who simply replies to messages. We want someone who takes ownership, solves problems before they become bigger issues, communicates proactively, and helps create a five-star guest experience. If you can work independently with minimal supervision and enjoy keeping operations running smoothly, we'd love to hear from you.