Home Care Scheduling Coordinator

Home Care Scheduling Coordinator (Remote - Philippines)
*DO NOT APPLY IF YOU DO NOT HAVE PRIOR EXPERIENCE WORKING IN HOME CARE. WE WILL NOT INTERVIEW YOU.*

Salary: $250 USD / week
Schedule: MON-FRI (On-call 24/7)

About Us:
Malama Maika’i Health and Wellness Alliance is a growing home care organization dedicated to helping seniors remain safe, supported, and independent in the comfort of their own homes.

We are seeking a highly organized and dependable Scheduling Coordinator to join our operations team. This role is responsible for coordinating caregiver schedules, managing daily staffing needs, responding to schedule changes, and ensuring every client receives uninterrupted care. The ideal candidate is calm under pressure, enjoys solving scheduling challenges, communicates professionally, and takes ownership of finding solutions. This is a fast-paced position where no two days are the same.

---

POSITION RESPONSIBILITIES:

Scheduling & Coordination:

• Build and maintain caregiver schedules for assigned clients.
• Coordinate recurring schedules for ongoing care.
• Process schedule changes accurately and efficiently.
• Match caregivers with clients based on availability, skills, location, and client preferences.
• Ensure all client visits are fully staffed and accurately scheduled.
• Review upcoming schedules to proactively identify and resolve coverage gaps.

Staffing & Shift Coverage:

• Respond to caregiver call-offs and last-minute schedule changes.
• Fill open shifts quickly by contacting available caregivers.
• Coordinate emergency staffing to prevent missed visits.
• Monitor caregiver availability and maintain updated availability records.
• Minimize overtime while maintaining adequate staffing coverage.
• Escalate staffing concerns when appropriate.

Communication:

• Serve as a primary point of contact for caregivers regarding scheduling.
• Communicate professionally with caregivers, clients, families, and internal tea ---------- mbers.
• Provide timely updates regarding schedule changes and staffing needs.
• Resolve scheduling concerns with professionalism and urgency.
• Maintain positive working relationships with caregivers while ensuring accountability.

Administrative Responsibilities:

• Maintain accurate scheduling records within our scheduling software.
• Document all scheduling changes and communication.
• Review schedules for conflicts, overlaps, and missing visits.
• Assist leadership with scheduling reports and operational tasks as needed.
• Follow established scheduling policies and procedures.

---

Required Qualifications:

• Excellent English verbal and written communication skills.
• Minimum of 2 years of scheduling, dispatching, workforce coordination, or administrative experience.
• Strong organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong attention to detail with a high level of accuracy.
• Ability to remain calm and professional under pressure.
• Comfortable making outbound calls and communicating with caregivers throughout the day.
• Reliable high-speed internet and a quiet home office.
• Ability to work during Arizona business hours.

---

Preferred Experience:

• Home Care, Home Health, Hospice, Healthcare, or Senior Living.
• Workforce scheduling or staff coordination.
• Dispatching or logistics coordination.
• WellSky, AxisCare, ClearCare, AlayaCare, or similar scheduling software.
• GoHighLevel (GHL), CRM systems, or customer service platforms.
• Experience supporting U.S.-based healthcare organizations.

---

Compensation:

• Competitive compensation based on experience.
• Weekly pay.
• Full-time preferred.
• Fully remote (Philippines).
• Opportunities for long-term growth and advancement as our company expands.

---

Success in this Role is Measured By:

• Percentage of client visits successfully staffed.
• Speed of filling open shifts and responding to call-offs.
• Reduction in missed visits and scheduling errors.
• Accuracy of caregiver schedules and documentation.
• Timely communication with caregivers and clients.
• Caregiver satisfaction with scheduling support.
• Ability to proactively identify and prevent staffing issues before they impact clients.
• Overall contribution to maintaining exceptional continuity of care for our clients.