IT Operations / Level 1 Support Lead

About the role

As a cybersecurity and compliance company, we hold ourselves to a high internal standard. We need someone to own our M365 environment, support our cybersecurity stack operationally, and provide Level 1 support to clients — with the potential to lead additional support staff as we scale.

What you'll do

Manage Microsoft 365 administration and hardening

Handle Level 1 support tickets: access issues, routine troubleshooting, basic maintenance

Support day-to-day operation of our cybersecurity tooling

Document processes to support compliance audit requirements

Potential to train and lead additional support staff as the team grows

What we're looking for

IT support or systems administration background

Familiarity with Microsoft 365 environments

Basic familiarity with cybersecurity tooling and concepts

Process-oriented — comfortable documenting work clearly

Leadership potential — this may grow into a lead/manager role

Compensation & Structure

Full-time, long-term position. Competitive Philippine-market salary for IT support/sysadmin roles, paid monthly. Clear path to team lead as we scale.

How to apply

Send your resume and a short note on your M365 or IT support experience to ---------- "IT Ops" in the subject line.